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Sr. Manager, Global Events - Experiential Flagship Events
Overview
Who we are
At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work and a strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. Your career at Twilio is in your hands.
See yourself at Twilio
Join the team as Twilio’s next Sr. Manager, Global Events - Experiential Flagship Events.
About the job
This position is needed to lead our flagship event portfolio, including our annual user conference, Sales Kickoff, Sales Club, and other high profile events for our customers. This strategic role is responsible for crafting and executing a comprehensive event strategy that drives pipeline growth, accelerates world-class customer experiences, increases customer adoption, and enhances brand awareness in the market.
This role will require a strategic leader with a proven track record of delivering large-scale, impactful events that align with business objectives. This role will collaborate closely with cross-functional teams across marketing, as well as C-level executives and regional field teams across LATAM, EMEA, and APJ. This position reports to the Senior Director, Global Events.
Responsibilities
In this role, you’ll:
- Develop and implement high-impact event strategies and experiences that align with Twilio\'s business objectives and outcomes.
- Lead and mentor a matrixed team of event professionals, fostering a culture of excellence, creativity and collaboration.
- Manage a portfolio of events, ensuring flawless execution and a seamless attendee experience.
- Collaborate with cross-functional and regional teams in LATAM, EMEA, and APJ to ensure cohesive branding and messaging across all events while tailoring them for local markets, ensuring relevance and maximizing regional impact.
- Oversee event budgets, timelines, and vendor relationships to ensure seamless delivery and high-quality execution.
- Drive awareness, customer adoption, demand conversion, and community engagement through innovative and compelling event experiences.
- Use data and analytics to assess and evolve event programs to create unique and memorable experiences that resonate with our audience.
- Stay abreast of industry trends and incorporate best practices into event planning and execution.
- Partner closely with product teams to align event content, product demos, and launches with the overall product roadmap and go-to-market strategy.
- Collaborate with sales leaders to integrate pipeline generation, customer engagement, and partner relationships into the event strategy, ensuring events contribute to revenue goals.
- Work with brand leaders to ensure all events align with Twilio’s brand identity and positioning, creating a consistent and powerful customer experience.
- Provide regular reporting on event performance, ROI, and impact on business objectives.
Qualifications
Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn’t followed a traditional path, don’t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!
Required:
- 8+ years of experience in event management, with a focus on large-scale, global events as well as Internal Events including Sales Kickoffs and Sales Clubs.
- Proven leadership experience, managing teams and cross-functional collaboration.
- Strong communication and interpersonal skills, with experience working with C-level executives.
- Demonstrated ability to manage event strategy, execution, and post-event analysis.
- Experience working closely with product, sales, and marketing teams to align event goals with broader business strategies.
- Ability to manage budgets, timelines, and vendor relationships effectively.
- A strategic thinker with the ability to thrive in a fast-paced, dynamic environment.
- Strong problem-solving abilities, with a proactive and solution-oriented mindset.
- Ability to work independently as well as part of a team, collaborating effectively with colleagues from various departments.
Desired:
- Familiarity with Google Suite, Airtable, Swoogo, Slack
- Experience managing events across multiple regions and an understanding of global event trends.
Location
This role will be remote, but is not eligible to be hired in CA, CT, NJ, NY, PA, WA.
Travel
We prioritize connection and opportunities to build relationships with our customers and each other. For this role, approximately 25% travel is anticipated to help you connect in-person in a meaningful way.
What We Offer
Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.
Compensation
Please note: This role is open to candidates outside of certain locations. The information below is provided for candidates hired in those locations only.
The estimated pay ranges for this role are as follows:
- Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C.: $126,000 - $157,500.
- Based in New York, New Jersey, Washington State, or California (outside of the San Francisco Bay area): $133,400 - $166,700.
- Based in the San Francisco Bay area, California: $148,200 - $185,200.
- This role may be eligible to participate in Twilio’s equity plan and corporate bonus plan. All roles are generally eligible for health care insurance, 401(k) retirement account, paid sick time, paid personal time off, and paid parental leave.
The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.
Applications for this role are intended to be accepted until October 31, 2025, but may change based on business needs.
Twilio thinks big. Do you?
We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That’s why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.
So, if you’re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn’t what you’re looking for, please consider other open positions.
Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.
