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Client Support Specialist (Part Time/Weekends Only) (remote)
About Roo Happy vets make for happy pets... Roo is on a mission to create a world of increased opportunity, professional empowerment, and improved animal care for animal hospitals and veterinarian professionals. By connecting hospitals in need with professionals with a new groundbreaking platform, our goal is to optimize hospital talent staffing and improve quality of life for veterinarians, all while giving pets a chance to have access to safe, high-quality care. Over the next decade, Roo will unlock millions in economic opportunities, improve quality of life for tens of thousands of veterinarians, and facilitate millions of hours of pet care. We've been growing tremendously since launching in early 2019 and now seeing even more traction as we scale up fast. What We Do Roo ( has created the first B2B labor marketplace in animal healthcare that connects veterinary professionals with hospitals through innovative technology, with opportunities to expand and offer more opportunities for both our demand & supply of users. Our dynamic platform enables hospitals to fulfill personnel needs in real time, while allowing high-quality veterinary professionals to secure work at the click of a button. Beyond the platform, Roo represents a growing opportunity to help hospitals meet all-things staffing, and a growing community of resilient vet industry professionals who value flexibility and work-life balance, in addition to providing the best possible outcomes for clients and their pets. Our aim is to combine experienced healthcare expertise with Silicon Valley talent to shake up this industry and change the way veterinarians and hospitals work! Roo is looking for a fantastic Client Support Specialist who will facilitate positive user experiences for all veterinarians, hospitals and technicians on our innovative veterinary staffing platform. NOTE This position is part time, requires working during peak client support hours 11am-8pm Central time, AND every weekend. Job is remote in any of the following states: AL, AZ, CA, CO, FL, GA, IL, MD, MI, MN, NY, NC, OR, PA, TX, UT, VA, and WA. What you'll do Be one of the point-of-contacts for customer inquiries coming through our online support channels email, LiveChat, 1-833-Roo Vet, etc. Troubleshoot and resolve any first line issues raised by our hospital/vet/tech users, providing accurate, complete, and supportive responses. Coordinate second line/escalated issues with relevant regional BD/AMs and other departments as needed. Facilitate and help to manage potential call outs with current processes in place. Proactively document rainy day scenarios as encountered and share any key learnings with team. Maintain reputed company to be sure all client communications & CS tickets are documented appropriately. Coordinate with Finance, data, and other departments on rainy-day, shift, and payment reconciliation; generate reports as needed. What you'll bring 2+ years experience in online client/customer support, ideally in an early-stage start-up environment. Vet technician/animal healthcare industry experience a plus but not required Proactive, organized and accurate in all internal and external company communications. Excellent communication & organizational skills. Familiar with customer support tools/software. Timely and efficient in task accuracy and completions. Flexible & agile, ability to pivot quickly. Driven to improve processes/ communications. Excited to join an ever growing team of professional diverse individuals. $23 - $28 an hour Since we're a remote first company, compensation ranges are based on where you live. Please see below for examples of compensation ranges based on some specific cities. San Francisco / New York $23 - $29 Seattle / Boston $20 - $26 Austin / Atlanta $19 - $25 Raleigh / Minneapolis $17 - $23 Base salary is commensurate with experience and geographic location. We have diverse, passionate & driven team members from a variety of backgrounds. For permanent, full time employees, we offer: Accelerated growth & learning potential. Stipends for home office setup, continuing education, and monthly wellness. Comprehensive health benefits to fit your needs with base medical plan covered at 100% with optional premium buy up plans. 401K Unlimited Paid Time Off. Paid Maternity/Paternity and reproductive care leave. Gifts on your birthday & anniversary. Opportunity for domestic travel, including for regional team building events. Overall, you would be part of a mission-driven company that will significantly empower the lives of all veterinary professionals and the health of the overall animal industry that seeks massive innovation. We believe in diversity of experience and background, and understand that your individual experience may not check every box. We still encourage you to apply even if you are not confident in every expectation listed. Ready to join the Roo-volution { "@context": "https://schema.org", "@type": "JobPosting", "title": "Client Support Specialist (Part Time/Weekends Only) (remote)", "datePosted": "2026-09-17", "validThrough": "2026-10-19", "description": "About Roo\n\nHappy vets make for happy pets...\n\nRoo is on a mission to create a world of increased opportunity, professional empowerment, and improved animal care for animal hospitals and veterinarian professionals. By connecting hospitals in need with professionals with a new groundbreaking platform, our goal is to optimize hospital talent staffing and improve quality of life for veterinarians, all while giving pets a chance to have access to safe, high-quality care.\n\nOver the next decade, Roo will unlock millions in economic opportunities, improve quality of life for tens of thousands of veterinarians, and facilitate millions of hours of pet care. We've been growing tremendously since launching in early 2019 and now seeing even more traction as we scale up fast.\n\nWhat We Do\n\nRoo (www.roo.vet) has created the first B2B labor marketplace in animal healthcare that connects veterinary professionals with hospitals through innovative technology, with opportunities to expand and offer more opportunities for both our demand & supply of users.\n\nOur dynamic platform enables hospitals to fulfill personnel needs in real time, while allowing high-quality veterinary professionals to secure work at the click of a button. Beyond the platform, Roo represents a growing opportunity to help hospitals meet all-things staffing, and a growing community of resilient vet industry professionals who value flexibility and work-life balance, in addition to providing the best possible outcomes for clients and their pets.\n\nOur aim is to combine experienced healthcare expertise with Silicon Valley talent to shake up this industry and change the way veterinarians and hospitals work!\n\nRoo is looking for a fantastic Client Support Specialist who will facilitate positive user experiences for all veterinarians, hospitals and technicians on our innovative veterinary staffing platform.\n\nNOTE This position is part time, requires working during peak client support hours 11am-8pm Central time, AND every weekend. Job is remote in any of the following states: AL, AZ, CA, CO, FL, GA, IL, MD, MI, MN, NY, NC, OR, PA, TX, UT, VA, and WA.\n\nWhat you'll do\n\nBe one of the point-of-contacts for customer inquiries coming through our online support channels email, LiveChat, 1-833-Roo Vet, etc.\nTroubleshoot and resolve any first line issues raised by our hospital/vet/tech users, providing accurate, complete, and supportive responses.\nCoordinate second line/escalated issues with relevant regional BD/AMs and other departments as needed.\nFacilitate and help to manage potential call outs with current processes in place.\nProactively document rainy day scenarios as encountered and share any key learnings with team.\nMaintain reputed company to be sure all client communications & CS tickets are documented appropriately.\nCoordinate with Finance, data, and other departments on rainy-day, shift, and payment reconciliation; generate reports as needed.\n\nWhat you'll bring\n\n2+ years experience in online client/customer support, ideally in an early-stage start-up environment.\nVet technician/animal healthcare industry experience a plus but not required\nProactive, organized and accurate in all internal and external company communications.\nExcellent communication & organizational skills.\nFamiliar with customer support tools/software.\nTimely and efficient in task accuracy and completions.\nFlexible & agile, ability to pivot quickly.\nDriven to improve processes/ communications.\nExcited to join an ever growing team of professional diverse individuals.\n\n$23 - $28 an hour\n\nSince we're a remote first company, compensation ranges are based on where you live. Please see below for examples of compensation ranges based on some specific cities.\n\nSan Francisco / New York $23 - $29\n\nSeattle / Boston $20 - $26\n\nAustin / Atlanta $19 - $25\n\nRaleigh / Minneapolis $17 - $23\n\nBase salary is commensurate with experience and geographic location.\n\nWe have diverse, passionate & driven team members from a variety of backgrounds. For permanent, full time employees, we offer:\n\nAccelerated growth & learning potential.\nStipends for home office setup, continuing education, and monthly wellness.\nComprehensive health benefits to fit your needs with base medical plan covered at 100% with optional\n\npremium buy up plans.\n\n401K\nUnlimited Paid Time Off.\nPaid Maternity/Paternity and reproductive care leave.\nGifts on your birthday & anniversary.\nOpportunity for domestic travel, including for regional team building events.\n\nOverall, you would be part of a mission-driven company that will significantly empower the lives of all veterinary professionals and the health of the overall animal industry that seeks massive innovation.\n\nWe believe in diversity of experience and background, and understand that your individual experience may not check every box. We still encourage you to apply even if you are not confident in every expectation listed.\n\nReady to join the Roo-volution\r\n\r\n
