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Telecommunications Manager

September 18, 2026

Position Summary

Under the general direction of the Police Chief, responsible for managing, supervising, and directing the activities of the telecommunications division, overseeing all staff, systems, applications, and computers within the center.

Job Responsibilities (Essential Functions)

Oversee the 24‑hour Live Oak Emergency Communications Center; manage staff and functions; recommend hires, terminations, and disciplinary actions.
Set goals, prepare and modify shift schedules, assign work, delegate responsibilities, monitor progress, conduct a quality assurance program, review entries and call recordings, hire, train, coach, appraise, reward staff; oversee staff development and engagement activities and respond to employee complaints.
Participate in development and administration of the annual budget; prepare funding proposals; forecast staffing, equipment, material, and supply requirements.
Formulate and review policies and procedures in consultation with the Police Chief.
Serve as Terminal Agency Coordinator: inspect, test, and maintain technology; notify supervisors and vendors of system issues; order supplies; manage the Communications budget; prepare reports and reconcile purchases.
Maintain knowledge of best practices, trends, laws, and issues affecting public safety communication; attend training and accreditation to maintain certifications; monitor staff certifications; schedule trainings; attend and participate in meetings.
Perform other duties as required or assigned.

Job Requirements Knowledge

Supervisory methods and techniques.
Local street names, businesses, landmarks, and geography.
Texas Law Enforcement Telecommunication System (TLETS) and National Law Enforcement Telecommunication System (NLETS) rules and regulations.
CJIS rules and regulations.
Pertinent Federal, State, and local laws, codes, and safety regulations.
CAD/RMS systems for Police and Fire.
Customer service principles, practices, and etiquette.
Record keeping, report preparation, filing methods, and records.
General office policies and procedures; computers and general office equipment.

Skills

Direct, train, develop, and motivate staff.
Analyze situations, adapt a quick, effective course of action, and maintain composure in stressful situations.
Organize, assign, monitor, and evaluate the work of others.
Solve problems and prioritize tasks rapidly.
Set priorities to meet deadlines.
Prepare accurate reports and statements.
Establish and maintain strong working relationships.
Communicate both orally and in writing.
Make presentations to groups and organizations.
Maintain accurate records.
Operate multiline phone systems, radios, electronic data communications systems, computers, and related software.

Education & Experience

High school diploma or GED equivalent and three (3) years of increasingly responsible experience as a public safety dispatcher; or an equivalent combination of education, training, and experience.

Licenses, Certifications & Equipment

Advanced Telecommunications certification.
TCIC/TLETS Full Access certification.
CPR and TCPR certification.
CJIS Level 3 certification.
NENA Center Manager certification.
Completion of FEMA ISC 300 and 400 within six (6) months of hire (or ability to complete within six months).
Valid state driver’s license.

Benefits

Education assistance.
Annual step increases.
Paid vacation, sick leave, 12 holidays, 1 floating holiday, and 1 longevity day.
Health, dental (DHMO Plan), and basic life insurance; LTD & AD&D paid at 100% for employee and 45% for dependents.
Vision, additional life/AD&D, STD, and FSA voluntary plans.
Retirement plan – Texas Municipal Retirement System (TMRS) with 2:1 matching; vesting after five years.
Employee Assistance Program, disability insurance, workers’ compensation, flexible spending accounts, 457 retirement options, tuition reimbursement (up to $3,000 per fiscal year).

Closing Date & EEO Statement

The position is open until filled. The City of Live Oak is an equal‑opportunity employer.

About Live Oak

The City of Live Oak is a growing community in Texas, providing a premier environment to live, learn, work, and play.

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...