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Technology Technician
CAMPUS: JHB Campus | SUPERVISOR: Tech Service Desk Supervisor | 2026 CLOSING DATE: 18 September 2026
Inspire Learning to Build Our Better World. At the American International School of Johannesburg (AISJ), we are committed to providing an exceptional education that empowers global citizens to fulfill their future purpose. Our vision is to inspire learning to build a better world. We seek a dedicated and passionate professional who aligns with our commitment to excellence and believes in the transformative power of education. Every team member is crucial in creating a supportive and nurturing learning environment. At AISJ, we value every employee as a learner and expect them to embody and support the AISJ Portrait of Learner (Resilience, Mindful, Thinker, Globally Connected, Curious, Contributor) through their work. We are dedicated to justice, equity, diversity, and inclusion within our school community.
POSITION OVERVIEW:
The Technology Technician plays a vital role in supporting the learning, teaching, and operational goals of the school. They work closely with staff and students on a daily basis, supporting their use of devices and systems. This includes end-user devices, access to productivity tools, learning platforms, network systems (LAN and WiFI), data systems, and audio/visual systems
Qualifications & Certification Requirements
- Matric Certificate
- CompTIA A+/N+
- MCSE/MCSA
- A tertiary qualification in a technology-related field (Advantageous)
Minimum Requirements: Work Experience
- Minimum of three years in an IT support/technician role
- Experience with Apple OS, Apple iOS
- Experience servicing and maintaining Windows OS
- Experience with Google Workspace/Suite/Apps
- Experience troubleshooting Apple hardware and software
- Experience with Microsoft Windows, Microsoft Exchange, Active Directory (advantageous)
- Experience in audio and video setups for events (Sound mixers, mic and speaker setup, lighting equipment (advantageous)
- Experience in event internet live streaming (advantageous)
Skills Required
- Hardware and software troubleshooting.
- Asset management skills.
- Knowledge of LAN and WiFi systems.
- Familiar with the TCP/IP v4 and V6 protocol, DHCP, DNS, SNMP, SMTP, FTP, HTTP, HTTPS, ICMP.
- Support end-user devices, including Mac and PC laptops, mobile devices, microphones, and cameras.
- Knowledge of hardware components and hardware troubleshooting procedures.
- Knowledge of Microsoft and Apple desktop operating systems and desktop software.
- Be able to give public presentations and training to staff and students.
Attribute
- Friendly and personable demeanor
- Ability to communicate effectively with others both verbally and in writing
- Ability to collaborate with I.T team to maintain standards and SLA’s
- Great attention to detail
- Excellent organizational and coordination abilities
- Self-starter and self-motivator
- Ability to take ownership and responsibility
- Possess the drive to learn and is adaptable to change/new technologies
- Ability to critically analyze a symptom, diagnose a fault, plan and take appropriate action
- Ability to work under extreme pressure
- Willing to work overtime when and if needed
- Ability to participate in and establish collaborative working relationships
General Responsibilities
- Execute technology support in accordance with ITIL guidelines.
- Troubleshoot, repair, relocate, configure, and maintain Windows PCs, Mac laptops, and tech equipment.
- Provide technical support to the Theatre and Fine Arts Centre with AV support.
- Relocate, install, set up, and configure technology equipment.
- Relocate, install, set up, and configure audio and visual equipment to support events.
- Create and manage accounts on Office 365 and Google Workspace.
- Perform periodic preventative maintenance identified by management.
- Capture procurement items on the business workflow system.
- Ensure Technology assets are accounted for.
- Keep the asset register up to date.
- Log calls with external providers where and when necessary.
- Manage and resolve support tickets within defined SLAs, ensuring high client satisfaction and continuous communication.
- Coordinate with service providers for repairs, services and quotes.
- Perform and support other tasks as identified by the Tech Service Desk Supervisor and Technology Director.
Working hours: This is a 45-hour week position, with possible extended hours from time to time. Work schedule will be shared with you by your Manager.
APPLICATION PROCESS
To apply, please complete the electronic form please click here. Information captured will be securely stored and used for a reference check on the candidate's compatibility. AISJ reserves the right to appoint the strongest candidate before the closing date if required.
SAFEGUARDING & CHILD PROTECTION
AISJ maintains robust child protection policies to ensure a safe, secure, and caring environment for our students. All employees must undergo criminal background checks, attend annual training, and sign a safeguarding agreement.
PRIVACY
By submitting your CV, you consent to AISJ processing your personal information in accordance with our Privacy Policy, accessible at AISJ Privacy Policy, and under the Protection of Personal Information Act of 2013.
