Get Hired Faster With COMPANY_NAME!
Don't you ever think you landed here by any accident, You are here because you are searching for something bigger. You know what?
- A better Job
- A better Future
- A better Knowledge
- A better Paycheck
- A greater Path to walk on.
And COMPANY_NAME is here to give you exactly what you've been missing for so long. The reality is that most job seekers chase job postings, but successful job seekers attract job offers by chasing the accurate information. Therefore, that's the shift COMPANY_NAME is going to help you make. Here are the top 10 ideas to up-skill yourself, so lean in to begin:
1: COMPANY_NAME Smart Tools and Direct Employer Connections Help Speed Up Your Hiring Process
COMPANY_NAME is a career-changing advantage that most seekers never get access to. Imagine...
- Instead of applying for job after job and still not getting any callbacks, you suddenly bump into a tool that can do the heavy lifting for you.
- Instead of wondering, "What do employers actually want?", you are getting insights straight from the employer's desk.
- Instead of hoping your resume gets noticed, it’s kept on the table of decision-makers who are hiring right now.
That's the difference COMPANY_NAME makes. Our tools will let you reach employers directly, which automatically speeds up your hiring process.
2: With Better Matches, Real-time Job Alerts, and Direct Employer Responses, COMPANY_NAME Helps Many Candidates Secure Interviews and Job Offers Within 15 to 30 Days!
How does COMPANY_NAME make this possible?
On COMPANY_NAME, you get notified for roles aligned with your profile right from the start. When an employer posts a role that matches your qualifications and skills, you’ll know first. When you apply early, your chances of getting noticed and shortlisted increase by 20%.
COMPANY_NAME also offers direct employer responses—no more waiting for weeks. Here you engage with hiring managers who are actively looking for candidates.
When all these features combine in one place, you move from your first match to your first interview within days. And ultimately, from application to offer—all within 15 to 30 days!
3: The Type of Resume You Need to Get Priority Placement
With COMPANY_NAME, you don’t just need a resume—you need a strategy. A system that pushes your name to the right tables. We’ll show you exactly how the most successful candidates take initiative and get noticed.
4: Browse Full-Time, Part-Time, and Freelancing Roles With COMPANY_NAME
The job market isn’t one-size-fits-all—and your career shouldn’t be either. COMPANY_NAME gives you access to a wide range of opportunities including full-time, part-time, and freelancing roles all in one place.
5: COMPANY_NAME Helps You Grow Your Career
COMPANY_NAME provides insights, tools, and role-matching that help you find the right direction, the right skills, and the opportunities aligned with your ambition.
6: The Easiest Way To Find A Job
COMPANY_NAME cuts the noise, the endless scrolling, and the confusion. With accurate matches, direct employer connection, and real-time updates, you get a clear and simple path from application to interview.
7: Find Roles That Offer Growth, Culture & Benefits
COMPANY_NAME helps you find roles where you grow, feel supported, and thrive—not just survive. With us, you discover opportunities that elevate your professional life.
8: Get Support With Resume, Interviews & Career Planning
COMPANY_NAME provides expert guidance on resumes, interviews, and planning so employers instantly recognize your strengths and value.
9: Your Future Starts Today
COMPANY_NAME gives you everything you need—tools, guidance, and opportunities—to step forward confidently and begin a new chapter where your potential is seen and supported.
10: Get Hired Within 15 to 30 Days With COMPANY_NAME
COMPANY_NAME follows a smart, strategic, and proven approach that gets your profile noticed faster and moves you toward interviews and offers within 15 to 30 days.
Strategy and Operations, Principal, Renewals at Zendesk: 100% Remote (NC)
Title: Strategy and Operations, Principal, Renewals
Location: Remote, North Carolina, United States of America
Job Description:
Job Description
CXSO Renewals Strategy and Analytics -
About the Role
At Zendesk, we believe the future of customer success is rooted in human connection, driven by insight, and amplified by operational excellence. We are looking for a Strategy & Analytics Partner within our Data and Insights group to serve as the primary architect and orchestrator for our Global Renewals organization.
In this high-impact role, you will be the primary business partner to our VP of Renewals, bridging the gap between frontline renewal management and strategic execution. You aren't just managing tasks; you are designing the "connective tissue" that ensures our Renewals team hits its objectives, Gross Retention Rate (GRR), and revenue outcomes through sophisticated data insights and robust process development. Your focus will be on maximizing the retention of Annual Recurring Revenue (ARR), providing deep insights into churn and contraction, and building sophisticated models to set and track targets for GRR and Churn & Contraction (C+C).
Key Responsibilities
-
Strategic Business Partnership: Act as the primary business partner to the VP of Renewals, providing data-driven recommendations to improve retention strategies and global operational efficiency.
-
Forecasting & Modeling: Build and maintain robust forecasting models for renewals, GRR, and C+C. Predict churn and contraction with high accuracy to inform executive decision-making, utilizing systems and tools such as Clari or Gong to drive visibility into the renewal pipeline.
-
Target Setting: Lead the strategic process for setting quarterly and annual renewal targets, ensuring alignment with overall company financial goals and revenue integrity.
-
Process Optimization: Deeply understand and improve internal team processes for contract negotiation and renewal management within Salesforce (SFDC).
-
AI & Technology Integration: Leverage AI and advanced analytical tools to automate forecasting, identify at-risk accounts, and optimize renewal workflows to move from "reactive firefighting" to proactive execution.
-
Data Insights & Ecosystem Integration: Consolidate complex, multi-source data sets into unified, actionable dashboards that provide visibility into pipeline health and attainment.
What You Bring to the Role
-
Experience: 7-10+ years in Strategy & Operations within a high-growth B2B SaaS environment with a multi-product portfolio.
-
Domain Expertise: Deep understanding of the Renewals lifecycle, specifically ARR, GRR, NRR, and churn dynamics, alongside experience in contract negotiation workflows.
-
Strategic Thinker with Operational Rigor: You can balance big-picture goals with the disciplined execution of detailed tasks, translating complex data into clear strategic narratives for executive leadership.
-
Technical Proficiency: High level of comfort with Salesforce (SFDC) for managing renewal cycles. Proficiency in using forecasting systems like Clari or Gong and experience with AI/ML tools for predictive analytics.
-
Systems and Tooling: Proficiency in SQL, Excel/Sheets, and BI tools (Looker or Tableau preferred).
Success Measures
-
Data Visibility: Development of unified reporting and dashboards that provide a "full book of business" view into renewals health and performance metrics.
-
Retention Attainment: Direct contribution to understanding customer needs, bookings attainment, and the consistent retention of ARR.
-
Operational Scalability: Successful global implementation and adoption of standardized renewal workflows that reduce ambiguity and operational silos.
This is a high-impact role at the intersection of technology and customer value. You'll directly enable Zendesk's Renewals team to engage smarter, faster, and more proactively—helping us retain and grow our customer base in 2026 and beyond.
The US annualized base salary range for this position is $178,000.00-$266,000.00. This position may also be eligible for bonus, benefits, or related incentives. While this range reflects the minimum and maximum value for new hire salaries for the position across all US locations, the offer for the successful candidate for this position will be based on job related capabilities, applicable experience, and other factors such as work location. Please note that the compensation details listed in US role postings reflect the base salary only (or OTE for commissions based roles), and do not include bonus, benefits, or related incentives.
The intelligent heart of customer experience
Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.
Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.
As part of our commitment to fairness and transparency, we inform all applicants that artificial intelligence (AI) or automated decision systems may be used to screen or evaluate applications for this position, in accordance with Company guidelines and applicable law.
Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.
Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@zendesk.com with your specific accommodation request.
