Sr. Manager, Solutions Architecture, ServiceNow

About the position

McDonald’s Global Technology is seeking a visionary and strategic Sr. Manager, Solutions Architecture, ServiceNow to lead their platform solutions architecture team. This remote leadership role is responsible for defining the strategic architectural direction of the global ServiceNow platform across key functional areas including IT, HR, Finance, Procurement, Cybersecurity, and Legal. The role involves building, managing, and mentoring a team of solutions architects to design scalable, upgrade-safe solutions, and championing the strategic deployment of advanced platform features like Now Assist and Employee Workflows to modernize automation across the corporate ecosystem.

Responsibilities

  • Lead and Mentor a Team: Hire, guide, and manage a high-performing, remote-first team of ServiceNow solutions architects, fostering continuous learning and engineering excellence.
  • Define Architectural Vision: Develop, govern, and maintain the long-term architectural roadmap for the ServiceNow platform, ensuring technology capabilities scale alongside enterprise growth.
  • Drive AI Architecture Strategy: Oversee the architectural strategy for AI-powered services on the platform, including the governance, safety, and integration of Now Assist, NLP models, and our virtual assistant, Otto.
  • Architect Cross-Functional Workflows: Partner with leaders in HR, Finance, Cybersecurity, Legal, and Procurement to design unified, multi-suite solutions (such as HRSD, SecOps, GRC, and custom scoped applications).
  • Enforce Platform Governance: Champion 'Golden Instance' principles and enforce rigorous design-review standards to minimize technical debt and maintain upgrade readiness.
  • Coordinate Strategic Partnerships: Oversee technical relationships with platform vendors, implementation partners, and external consulting teams to ensure high-quality delivery.
  • Optimize Enterprise Integration: Govern global platform integration patterns, ensuring secure, high-performance API connections via IntegrationHub and enterprise middleware.
  • Champion Employee Workflows: Architect scalable Employee Workflows that modernize workplace services, enterprise onboarding, and shared-services.

Requirements

  • 8+ years of professional experience in IT, Software Engineering, or Enterprise Architecture.
  • 3+ years of experience in ServiceNow platform design, solution architecture, or technical leadership roles within a large, global enterprise.
  • Demonstrated experience managing or mentoring technical teams of developers or architects in a complex, remote-first environment.
  • Broad design experience with multi-suite ServiceNow products beyond IT, including HRSD, SecOps, IRM/GRC, App Engine, or custom-scoped portals.
  • Experience guiding strategy and implementation for AI-powered features, conversational agents (such as Otto), or predictive analytics.
  • Bachelor’s degree in Computer Science, Information Systems, or a related field, or equivalent practical experience.
  • Strong communication and stakeholder management skills, with a proven ability to align technical and non-technical business leaders.

Nice-to-haves

  • ServiceNow Certified System Administrator (CSA): Preferred.
  • ServiceNow Certified Application Developer (CAD) or Certified Implementation Specialist (CIS): Highly desirable.

Benefits

  • health and welfare benefits
  • comprehensive health insurance
  • medical coverage
  • prescription drug coverage
  • mental health coverage
  • dental coverage
  • vision coverage
  • life insurance
  • Bonus Eligible
  • Long-Term Incentive eligible (stock or other equity grants)
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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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