Solutions Specialist

We Could Use Someone Like You in Our Crew.

Solutions Specialist

Where tech, process, and people actually meet - and we want you right in the middle of all three.

ABOUT US

Our professional services practice has been growing fast, and we're looking for a Solutions Specialist to grow it with us. We work with clients across industries - from lean startups to established enterprises - helping them figure out what they really need, then making sure the solution actually sticks. We believe in doing things right: designing smart, building clean, and leaving clients better off than we found them.

AI is becoming one of the sharpest tools in our kit, and we're excited about what it makes newly possible. We want someone who shares that excitement - and knows how to use it responsibly.

THE JOB

This role lives at the intersection of technology, process, and human experience. You'll dig into client workflows, identify what's really broken, design the right fix - and then make sure it actually lands. Some days that's configuring a CX platform. Some days it's building an AI-powered workflow. Often it's both.

WHAT YOU'LL DO

Solve for clients. Dig into workflows, pain points, and goals - then design and ship solutions that fit how teams actually work.

Own the lifecycle. Support implementation from requirements gathering through configuration, testing, and go-live - keeping clients informed every step of the way.

Be the calm in the change. Run working sessions, deliver hands-on training, and shepherd real adoption across organizations - including the folks who didn't ask for any of it.

Leave behind something useful. Create clear, practical documentation - playbooks, workflow diagrams, implementation guides - that clients keep using long after the engagement wraps.

Think in systems, not band-aids. Spot friction and solve the root cause, not just the symptom. Design for scale.

Stay endlessly curious. Keep up with new platforms, AI tools, automation, and CX innovation - and bring the good stuff back to sharpen what we deliver.

WHAT WE'RE LOOKING FOR

Curiosity that goes beyond the job description - you explore new tools for fun and have real instincts for where tech fits (and where it absolutely doesn't).

Genuine empathy - you think about how change feels for the people living through it, and you can guide someone through resistance with patience and clarity.

Fluency in tech-meets-process - show you a workflow and you'll see where it breaks, where it drags, and whether AI would genuinely help or just add noise.

Experience working directly with clients or customers - support, success, implementation, or something adjacent.

The ability to translate between a skeptical exec and a front-line team, with equal ease on both ends.

Conceptual comfort with APIs, integrations, and automation. Hands-on time with Zapier, Make, or similar no-code/low-code tools is a plus.

A strong foundation in SaaS administration, cross-platform integrations, and CX platforms (Zendesk, Zoom, or similar).

Dependability - you juggle multiple engagements, follow through without being chased, and flag issues early.

Resourcefulness - here, the playbook often doesn't exist yet, and you're okay with that.

High EQ, accountability, and a sense of humor. You thrive solo and on a team.

READY TO JOIN?

We're building something, and we'd love the right person breaking ground with us. If this sounds like your kind of work - come do it with us. Hit Apply and let's talk.

About ModSquad

ModSquad is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), gender, national origin, ancestry, age, physical or mental disability, military status, status as a veteran or disabled veteran, sexual orientation, gender identity or expression, marital or family status, genetic information, medical condition, or any other basis protected by applicable federal, state, or local law, ordinance, or regulation.

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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