Solutions Consultant

Headquarters: Remote
URL:

What You Can Expect:

Common Room is an AI platform that equips teams with agents powered by comprehensive buyer intelligence, consolidating signals into a dynamic, person-specific view. This enables teams to identify targets, craft tailored messages, and determine optimal engagement timing.

In this role, you will act as a product expert and trusted advisor, transforming client needs into actionable solutions. Partnering with Account Executives, you’ll conduct detailed discovery of goals, technical needs, data, and success metrics.

You’ll also collaborate with post-sales teams to ensure seamless transitions. This role suits individuals who prioritize solutions, embrace continuous learning, and focus on driving impactful customer outcomes.

About the Team:

The Solutions Engineering team collaborates with Sales, Product, and Customer Success to assist customers in understanding, evaluating, and adopting Zoom's platform, including Common Room.

Team members bring advanced technical knowledge and a consultative mindset to conduct product demonstrations, design solutions, and guide customers through detailed evaluations for optimal alignment.

This group values curiosity, teamwork, and translating innovative technology into impactful business results.

Key Responsibilities:

  • Serving as the product specialist and reliable technical advisor during the entire sales cycle.
  • Translating customer challenges into concise, outcome-focused solution designs aligning effectively with Common Room's available capabilities.
  • Leading tailored demonstrations, in-depth technical explorations, and pilot initiatives to confirm alignment with requirements and demonstrate value effectively.
  • Designing solution approaches that include data ingestion, enrichment, identity resolution, automation, and system integrations.
  • Aligning stakeholders on what Common Room will address and clarifying limitations, establishing clear expectations before agreements are finalized.
  • Bringing customer insights and field input to Product and Engineering leadership to shape the roadmap, positioning, and sales strategies.

What We're Looking For:

  • 2–4+ years of experience in Solutions Consulting, Sales Engineering, or Technical Pre-Sales within B2B SaaS, impacting revenue through POCs, pilots, or evaluations.
  • Ability to support intricate, multi-stakeholder agreements within growth, commercial, or mid-market sectors without compromising efficiency or collaboration.
  • Demonstrate expertise in contemporary CRM platforms and related ecosystems, such as Salesforce and HubSpot, while addressing integrations, APIs, webhooks, JSON, and system compatibility.
  • Translate technical details into clear business value for non-technical audiences and lead technical discussions with practitioners, operators, and executives effectively.
  • Bring organization, proactivity, and adaptability to manage multiple deals effectively, maintaining resilience when complexities arise, requirements change, or timelines shift.

To apply:

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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