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Senior Business Systems Analyst (Remote)

September 17, 2026

Who We Are

Join a team that puts its People First! Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people. They are passionate about what they do, and we are equally passionate about fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For® list for eleven consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all. For more information, please visit

What We Do

CRAFT (Corporate Rates and Forms) is expanding its capabilities to serve First American's internal business functions more broadly — including AI and automation, analytical frameworks, and process improvement. This Senior BSA contributes to that work by gathering requirements, mapping business processes, and developing proof-of-concept solutions that the CRAFT team uses to validate and shape the right approach for each engagement. The role requires strong analytical skills, intellectual curiosity, and the ability to learn quickly across varied business problems.

What You'll Do:

Participate in discovery sessions with internal business partners to gather requirements and understand current-state workflows
Map business processes, document findings, and bring forward observations and recommendations to the engagement lead
Develop proof-of-concept solutions that validate technical approaches before the CRAFT team moves to full implementation
Apply AI tools actively in day-to-day work — using them to analyze, draft, research, and build — and bring that literacy to bear when evaluating solution options
Write and maintain documentation, including process maps, requirements, and POC summaries
Identify inefficiencies and gaps in existing workflows and surface them with supporting analysis
Work across engagement types as needed — AI and automation, data and analytics, and process improvement
Other duties as assigned

What You'll Bring:

BS degree or equivalent work experience
Typically 4–7 years of directly related experience
Title and financial services background required
Strong analytical and problem-solving skills — you ask questions before drawing conclusions
Comfortable conducting interviews and working sessions with managers and their teams to gather requirements and map processes
Active user of AI tools in professional work — beyond basic prompting; you use AI to get real work done
Clear written and verbal communication skills; able to document complex processes and summarize findings for a non-technical audience
Ability to manage your own work and deliver reliably across multiple concurrent assignments
Experience with Cursor or other AI-powered productivity tools preferred
Familiarity with process mapping, requirements documentation, or business analysis frameworks a plus
Familiarity with data visualization or BI tools recommended
Background in financial services, title insurance, or other regulated industries preferred

** Note that the following statements only apply to candidates who will be working from an unincorporated area within Los Angeles County. **

First American will consider for employment all qualified applicants, including those with arrest or conviction records, in a manner consistent with the requirements of applicable state and local laws (e.g., the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act).

First American intends to conduct a review of an applicant’s criminal history in connection with a conditional offer. First American reasonably believes that a criminal history may have a direct, adverse and negative relationship with the following material job duties for this position potentially resulting in the withdrawal of the conditional offer of employment: handling of confidential, proprietary or trade secret information belonging to First American or its customers, administrating or facilitating financial transactions, and the ability to meet customer-imposed criminal history requirements.

What We Offer

By choice, we don’t simply accept individuality – we embrace it, we support it, and we thrive on it! Our People First culture is inclusive for all employees - not just because it's the right thing to do, but because it's the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term.

Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...