Seasonal TurboTax Community Tax Expert - Online Writing Role

Are you a highly motivated individual with an extensive tax preparation background, excellent writing skills, and a passion for customers and community?


Would you like to be part of a team that shares your love for tax, works in comradery, and mutual support for the common goal?


Would you like to do that from the comfort of your own home?


If you said yes to the above, this position is for you.


What you need:

  • Active EA Certification, CPA, or JD (practicing attorney in taxation)
  • Minimum 2 years of recent experience preparing federal (individual Form 1040) and state income tax returns using professional tax software in a work environment; any additional experience with business returns is a plus (1120, 1120S, 1065, 1041)
  • Ability to write clearly and concisely, using simple language to explain complex tax issues
  • Excellent use of the English language, including spelling and grammar
  • Ability to understand and interpret customers' tax questions without seeing their tax return
  • Excellent critical thinking, problem-solving, and research skills
  • Technical proficiency using a variety of cloud-based applications, search engines,
  • Google Workspace, and essential computer skills such as file management and working with various AI models
  • Ability to work a full-time schedule (40 hours per week), flexible within five set days of the week

What you’ll do:

  • Support TurboTax customers by providing high-quality written responses to tax and technical questions in our online Community in order for customers to complete their tax returns
  • Produce accurate written content quickly and proficiently, while striving to meet defined quality and productivity goals
  • Various other projects using effective writing skills

Physical Requirements and Work Environment:

  • Remote work-from-home
  • Ability to type or voice-to-text proficiently

Intuit provides a competitive compensation package with a strong pay for performance rewards approach. The expected base pay range for this position is:

Bay Area California $28.74 - $36.72

Southern California $28.74 - $36.72

Colorado $27.37 - $34.97

Hawaii $28.74 - $36.72

Illinois $27.37 - $34.97

Maine 

Maryland $27.37 - $34.97

Massachusetts $28.74 - $36.72

Minnesota $24.63 - $31.47

New Jersey $28.74 - $36.72

New York $28.74 - $36.72

Ohio $24.63 - $31.47

Vermont $27.37 - $34.97

Virginia 

Washington $28.74 - $36.72

Washington DC $27.37 - $34.97

This position will be eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs (see more about our compensation and benefits at Intuit®: Careers | Benefits). Pay offered is based on factors such as job-related knowledge, skills, experience, and work location. To drive ongoing pay equity for employees, Intuit conducts regular comparisons across categories of ethnicity and gender.

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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