Director, Internal Communications

Job Description:

  • Develop and implement forward-thinking internal communications strategies supporting firm initiatives and business priorities
  • Serve as strategic advisor and ghostwriter for senior leaders, particularly the CEO
  • Lead strategic and tactical discussions during bi-weekly Internal Communications Team meetings and monthly all-staff meetings
  • Advise the firm on belonging, anti-racism, equity, and inclusion
  • Develop and maintain M+R’s brand identity under the direction of the Senior Creative Director, Marketing and Brand
  • Align communications, programs, events, and employee experiences with firm values, culture, and strategic priorities
  • Strengthen employee engagement through storytelling, recognition, and communications highlighting staff, teams, and organizational impact
  • Lead communications planning for restructurings, new service rollouts, crises, and other firm-wide changes
  • Support organizational change through communication planning, stakeholder engagement, and change management strategies
  • Partner with Marketing/Business Development and People and Culture to align internal messaging, employer reputation, and internal culture
  • Monitor Glassdoor and other employer-brand sites and recommend responses to concerns
  • Lead and execute firm-wide teambuilding activities, all-staff conferences, leadership retreats, and other events
  • Create and manage content for Homebase, Broadcast newsletter, marketing digests, town halls, employee surveys, listening sessions, Slack, and other platforms
  • Identify themes, trends, and opportunities for improvement in employee and stakeholder engagement
  • Collaborate with leadership and cross-functional teams to support M+R’s key initiatives
  • Help communicate M+R’s brand, creative perspective, culture, and expertise consistently across activities and materials

Requirements:

  • Undergraduate degree in communications, public relations, marketing, journalism or another related field
  • At least 7 years of communications experience, preferably in the nonprofit sector or a professional services firm
  • Exceptional storytelling, grammar, and editing skills
  • Exceptional oral and written communication and active listening skills
  • Ability to communicate with candor, clarity, and authenticity; engage thoughtfully with diverse perspectives; and influence and inspire audiences at all organizational levels
  • Demonstrated experience in event strategy, planning, and management
  • Ability to manage event logistics, stakeholder coordination, communications, timelines, and execution from concept through completion
  • Demonstrated change management experience
  • Experience developing and executing communication strategies for organizational change
  • Ability to navigate ambiguity and uncertainty and anticipate stakeholder needs and concerns
  • Experience partnering with senior leaders and cross-functional teams
  • Proven experience collaborating across teams and building strong relationships with colleagues and stakeholders at all levels
  • Self-motivated, collaborative, creative, able to work independently, and able to take initiative
  • Demonstrated creative and critical thinking skills with a track record of contributing to culture-building and employee engagement
  • Strong business acumen, relationship management, strategy development, project management, and problem-solving skills
  • High degree of tact, diplomacy, discretion, and sound judgment
  • Demonstrated commitment to anti-racism, equity, and inclusion
  • Ability to work collaboratively with honesty, integrity, kindness, empathy, and authenticity
  • Acute attention to detail and ability to prioritize time to meet deadlines for multiple projects
  • Ability to learn new skills and technologies
  • Ability to identify improvements and address potential roadblocks
  • Ability to communicate persuasively by phone, in person, and in writing
  • Ability to work within equitable and inclusive decision-making models

Benefits:

  • A 36-hour workweek with half-day Fridays and scheduling flexibility
  • Three weeks of vacation and 17 paid sick days
  • Medical, dental, and vision benefits with premiums fully paid for by M+R for individual employees
  • 401(k) plan
  • Discretionary profit-sharing contributions
  • Annual $1,250 professional development stipend for qualified educational expenses
  • Flexible Spending Accounts for medical, dependent care, and transit
  • 11 holidays and a Mid-summer break the week of July 4
  • Exceptional paid Parental, Personal Medical & Family Caregiving leave policies
  • Option to be fully remote within the United States, or work from M+R’s current office locations
  • Washington, DC and New York City office options
  • COVID-19 vaccination required for staff working from an M+R office
  • Application and interview accommodations available
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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

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Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

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With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

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Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

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Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

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The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

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This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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