RN, MD Live Urgent Care

Job Description:

  • Deliver high-quality patient care in a fast-paced virtual environment
  • Support MDLIVE providers through telephone triage, assessment, care coordination, and patient education
  • Apply evidence-based nursing practices and the ANA Code of Ethics
  • Use MDLIVE technology to assess patient needs, determine telehealth appropriateness, and coordinate care with providers
  • Conduct comprehensive telephone triage, gather pertinent information, and recognize escalation cues
  • Serve as liaison between patients and providers and address post-consultation questions and concerns
  • Assist with pharmacy questions and medication-related concerns in partnership with providers
  • Accurately document and maintain electronic medical records
  • Identify, report, and help resolve patient safety or quality issues
  • Advocate for optimal health outcomes through education, guidance, and empathetic communication
  • De-escalate challenging interactions while maintaining professionalism and patient focus
  • Float to other service lines and perform additional duties as assigned
  • Comply with privacy and security regulations for protected health information and personally identifiable information

Requirements:

  • Must have a Compact Nursing license with the ability to obtain licensure in all US states and territories
  • RN licensure
  • At least two years of experience working in Urgent Care, Primary Care, or ER settings
  • Critical thinking and data synthesis
  • Triage and assessment skills
  • Knowledge of Primary Care, Urgent Care, and ER settings
  • Effective communication skills over various mediums
  • Ability to multitask in a fast-paced environment
  • Strong interpersonal skills encompassing cultural, ethical, economic, and healthcare resource understanding
  • Knowledge of electronic medical records and e-prescribing
  • Maintain competencies for telehealth nursing
  • Proficiency with Microsoft Word, Excel, PowerPoint, and Outlook
  • Flexibility and availability to work varying shifts, including 12pm-10pm, 2pm-12am, and 4pm-2am EST, with rotating weekends
  • Quiet, professional, HIPAA-compliant home workspace
  • Cable broadband or fiber optic internet service with at least 10Mbps download and 5Mbps upload

Benefits:

  • Annual bonus plan eligibility
  • Medical, vision, and dental benefits starting on day one
  • Well-being and behavioral health programs
  • 401(k)
  • Company-paid life insurance
  • Tuition reimbursement
  • Minimum of 18 days of paid time off per year
  • Paid holidays
  • Leaves of absence
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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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