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Retail Training Manager - Charlotte, North Carolina
Job ID: 293043
Store Name/Number: NC-South Park (0362)Address: 4400 Sharon Road #E 11A, Charlotte, NC 28211, United States (US)
Hourly/Salaried: Salaried (Exempt)
Job Type: Full Time
Position Type: Regular
Job Function: Training/Development
Belong to Something Beautiful
At Sephora, beauty is about feeling seen, valued, and empowered, individually and collectively. It is connecting deeply with others, celebrating diversity and inclusivity, unlocking your potential, and making a difference every day. Together, we belong to something beautiful.This role must be based out of Charlotte, NC
About Team The investment in training and education for Sephora employees is unparalleled in the retail industry—both in product knowledge and in career development.
Our Retail
Engagement and Optimization department is integral to the success of the company because we strongly believe that investing in our employees as beauty experts is what sets us apart. From leadership skills to client service and selling techniques, the Retail Training Manager team within the department delivers store-based training programs, focused on linking business to behaviors, resulting in sustained behavior change that support key business initiatives and help the company achieve its goals.Job Description
Job Summary
As a Retail Training Manager within the Retail department, you will be responsible for delivering training programs to Sephora and Sephora@Kohl’s store teams. Your focus will be on leadership development, coaching, client service, and selling skills. These trainings promote lasting behavior change that supports key business initiatives to help the company achieve its business goals.Reporting to the Senior Manager, Retail Training, you will manage and execute consistent, engaging, and effective facilitation across a variety of training methods and channels.
Duties and Responsibilities
Time Spent
Facilitate dynamic in-person training to support ongoing skill building and development. This includes onsite training, coaching, and feedback both in your local market and traveling to remote markets.- Demonstrate expert-level facilitation through engaging learning experiences that drive skill development, knowledge retention, and behavior change.
- Support key business initiatives by delivering behavior-focused training on a range of topics, including leadership development, client service and selling, new store openings, and other company priorities and rollouts.
- Provide direct, clear, and solution-based in-session coaching and development to store leaders and other attendees during training sessions.
- Serve as an expert facilitator, instructor, and coach, adapting training delivery to meet the specific needs of diverse audiences while maintaining the integrity of learning outcomes.
- Serve as an expert facilitator, instructor, and coach. Bring training content to life through engaging facilitation techniques that create meaningful and effective learning experiences.
- Proficiently leverage virtual training platforms (e.g., Zoom, Teams, Mentimeter) to effectively set up, manage, and execute training sessions.
- Provide personalized feedback and real-time coaching to support learner development and skill application.
- Facilitate peer-to-peer feedback to enhance future learning experiences.
Provide solution-based feedback and input to retail business partners to address training needs and gaps in support of continuous improvement and ROI for all training programs.
10%
Manage and monitor administrative responsibilities, communications, schedules, travel, expenses, and budgets while staying current on store communications, Daily Doses, initiatives, and rollouts to deliver relevant, impactful, and up-to-date training experiences.
10%
Working Conditions
Must be able to travel frequently, averaging up to 75% depending on business needs, training schedules, and seasonal priorities. Travel can include airplane flights, personal and/or rental car trips. Travel can be out of town, overnight, weekend, extended stays, and extended hours.Consistent access to dedicated remote working space is conducive to a virtual learning environment with access to high-speed stable internet to facilitate virtual training.
Qualifications
Experience
Years
Exempt level store leadership experience or higher (e.g., store manager/assistant store manager or above.)3+ years
Proven ability to facilitate learning experiences and engage diverse audiences, including leadership teams and large group settings. Strong facilitation and coaching skills are required.
3+ years
Cosmetic industry experience preferred but not required.
Education
Certification and Licenses
Cosmetic industry experience preferred but not required. No degree is required.None required.
Competencies and Skills
- Proven ability to collaborate and leverage strong partnerships at all levels in and outside of the organization.
- Proven ability to demonstrate managerial courage and effectively share, receive, implement feedback, with various levels of employees while role-modeling client service standards, leadership skills and product expertise.
- Demonstrates proven ability to effectively plan and align, manage multiple projects, and logistics simultaneously.
- Thrives in a highly autonomous environment while demonstrating effective decision-making skills.
- Demonstrated excellent interpersonal, communication and command skills and understanding of how people learn.
- Takes initiative to focus on self-development; demonstrated continuous improvement mindset.
- Demonstrate our Sephora Values: Welcome All to the World of Beauty, Lead with Passion and Heart, Imagine Fearlessly, Make it Happen, Grow Together, Win Together, Inspire, Uplift and Celebrate.
- Champion Sephora’s People and Inclusions initiatives in order to leverage people’s differences to strengthen trust, engagement, and overall performance.
- Ability to connect learning outcomes and behavior change to business objectives and field performance.
certifications or other professional licenses held; other legitimate, non-discriminatory business factors specific to the position; and the geographic location in which the applicant lives and/or from which they will perform the job. Individuals employed in this position may also be eligible to earn bonuses. This job will be posted for a minimum of five days.
- Caring Community. You’ll lead your store like a community – where everyone feels seen and supported – building confidence among your team and positively impacting clients.
- Fulfilling Path. Every step in your journey matters along our dynamic career paths. We celebrate the little wins on the way to the big ones as you grow in your own way.
- Meaningful Work. With a cultivated passion for beauty, your career is your stage. We’ll give you the environment and support your need to do more than sell products; you’ll contribute to the transformation of your team, customers, and community.
- Health. Choose a healthcare plan to fit you and your dependents' needs with medical, dental, and vision coverage. Sephora also fully covers our employees’ disability and life insurance.
- Wealth. We offer a competitive 401k with 4% match as well as FSA and HSA programs. We also offer a Student Debt Retirement plan, where your student loan payments qualify to earn the 401k match from Sephora.
- Balance. Leading a store is exciting and dynamic, so we make sure you can recharge with vacation paid time off, sick paid time off, and protected leave.
- Growth. No two stores or leaders are the same. With access to training, tuition reimbursement, and leadership development, you’ll be guided on a dynamic career path.
- Perks. Think you’ve tried it all? Enjoy a 30% discount on all merchandise/services, opportunities for free product or “gratis,” and flash sale discounts on LVMH brand products.
- Support. You don’t just lead a team that cares – you’re part of a team that cares. Tap into free mental health and financial coaching resources with 24/7 access to Modern Health and Financial Finesse. Plus, volunteer and donation matching.
Join Us and Belong to Something Beautiful
