Retail Sales Supervisor

Retail Sales Supervisors champion customer engagement and oversee the front of store operations. You and the store team will focus on increasing sales, conversions and service throughout the store, while actively engaging customers to provide complete solutions. Hiring immediately.

After applying, you may have the opportunity to schedule an in-person interview within minutes.

Get great perks.

  • Flexible part time hours or full-time (depending on the store’s needs), generous paid time off, weekly pay and career development program

  • Associate discounts on in-store and online merchandise, services and warranty plans

  • Discounts at hundreds of retailers, restaurants and more

  • 401(k) plan with a company match

  • Dental and vision insurance, full-time eligible for medical coverage

  • And many more benefits

  • Compensation based on qualifications and experience

Provide peer coaching and support to the store team to drive customer service, sales, and conversion.

  • Focus on providing an exceptional store experience, consultative selling, driving conversion, and providing total solutions to every customer

  • Own weekly sales and merchandising activities

  • Perform Floor Leader role, directing the team to deliver a great customer experience in all areas of the store

  • Champion company initiatives, adaptable to change or responsibilities, and flexible to perform other duties as assigned

  • Remain available and always support an engaging environment

  • Complete daily tasks for merchandising and sales opportunities within the store

  • Assist with completing and delegating operational tasks in partnership with the GM

  • Peer coach team on the behaviors to win, deliver great customer service and to deliver results through role playing and feedback

  • Be flexible to perform other duties as assigned

Essential skills and experience:

  • Able to work a flexible schedule based on the store’s needs

  • 1+ year experience selling retail products or services

  • Must be able to and want to engage with customers and understand their needs

  • Effective communication skills, organization, and adaptive to changing business priorities

  • Experience coaching a team and/or supervising others

  • Ability to work cooperatively in a high paced and sometimes stressful environment

  • Manage conflict in a reasonable, nonconfrontational and cooperative manner

  • Ability to act with honesty and integrity regarding customer and business information

  • Ability to lift/move materials in the 10 - 50 pound range, climb ladders, stand and walk continuously

Staples does not sponsor applicants for work visas for this position.

At Staples, “inclusion” is an action word. It represents what we do to ensure that all employees feel valued and supported to contribute to their fullest potential. When we operate inclusively, diversity naturally follows. This is why we work hard to foster an inclusive culture, as we seek employees with unique and varied perspectives and areas of expertise. The result is a better workplace and innovative thinking that helps us exceed our customers’ expectations – through the power of the people behind our iconic brand. Staples is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.

Retail Sales Supervisors champion customer engagement and oversee the front of store operations. You and the store team will focus on increasing sales, conversions and service throughout the store, while actively engaging customers to provide complete solutions. Hiring immediately.

After applying, you may have the opportunity to schedule an in-person interview within minutes.

Get great perks.

  • Flexible part time hours or full-time (depending on the store’s needs), generous paid time off, weekly pay and career development program

  • Associate discounts on in-store and online merchandise, services and warranty plans

  • Discounts at hundreds of retailers, restaurants and more

  • 401(k) plan with a company match

  • Dental and vision insurance, full-time eligible for medical coverage

  • And many more benefits

  • Compensation based on qualifications and experience

Provide peer coaching and support to the store team to drive customer service, sales, and conversion.

  • Focus on providing an exceptional store experience, consultative selling, driving conversion, and providing total solutions to every customer

  • Own weekly sales and merchandising activities

  • Perform Floor Leader role, directing the team to deliver a great customer experience in all areas of the store

  • Champion company initiatives, adaptable to change or responsibilities, and flexible to perform other duties as assigned

  • Remain available and always support an engaging environment

  • Complete daily tasks for merchandising and sales opportunities within the store

  • Assist with completing and delegating operational tasks in partnership with the GM

  • Peer coach team on the behaviors to win, deliver great customer service and to deliver results through role playing and feedback

  • Be flexible to perform other duties as assigned

Essential skills and experience:

  • Able to work a flexible schedule based on the store’s needs

  • 1+ year experience selling retail products or services

  • Must be able to and want to engage with customers and understand their needs

  • Effective communication skills, organization, and adaptive to changing business priorities

  • Experience coaching a team and/or supervising others

  • Ability to work cooperatively in a high paced and sometimes stressful environment

  • Manage conflict in a reasonable, nonconfrontational and cooperative manner

  • Ability to act with honesty and integrity regarding customer and business information

  • Ability to lift/move materials in the 10 - 50 pound range, climb ladders, stand and walk continuously

Staples does not sponsor applicants for work visas for this position.

At Staples, “inclusion” is an action word. It represents what we do to ensure that all employees feel valued and supported to contribute to their fullest potential. When we operate inclusively, diversity naturally follows. This is why we work hard to foster an inclusive culture, as we seek employees with unique and varied perspectives and areas of expertise. The result is a better workplace and innovative thinking that helps us exceed our customers’ expectations – through the power of the people behind our iconic brand. Staples is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.
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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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