Remote Triage Registered Nurses (RN) - Short Term

Description HeiTech Services is seeking experienced Registered Nurses (RNs) interested in supporting an upcoming federal healthcare program providing 24/7 telehealth triage services for military members, veterans, and their families.

If you are an experienced Emergency Room (ER) or Medical-Surgical (Med-Surg) nurse looking for a meaningful, mission-driven opportunity that allows you to apply your clinical expertise while working remotely, we encourage you to apply.

This is a fully remote, 90-day contract assignment with the potential for extension based on business needs. The anticipated start date is July 27 , and we are hiring on an expedited timeline to meet an upcoming client deadline.

As a Remote Triage Call Center Registered Nurse (RN) , you will assess patient symptoms over the phone, provide clinical guidance, and determine the appropriate level of care using established evidence-based triage protocols. This opportunity allows you to make a meaningful impact from the comfort of your home while supporting military-connected communities in accessing timely, high-quality healthcare.

Rate & Schedule

  • $35/hour pay rate
  • Evening, night, and weekend differentials may apply
  • 100% Remote – Work from Home
  • Various shift options may be available (day, evening, or night)
  • Schedules may include weekend coverage and do not rotate
Training
  • Approximately 3-6 weeks of paid training
  • Training Schedule: Monday – Friday | 8:00 AM – 4:30 PM CST
Key Duties
  • Triage Symptoms – Assess patient concerns using evidence-based clinical protocols
  • Provide Care Guidance – Recommend appropriate next steps such as self-care, primary care follow-up, or urgent care
  • Health Education – Provide guidance on medications, test results, and chronic condition management
  • Crisis Triage – Support callers experiencing urgent medical or behavioral health concerns
  • Document Interactions – Accurately record patient interactions in electronic health record systems
  • Collaborate with Care Teams – Work closely with clinical leadership and fellow remote RNs
Requirements What You Need
  • 5+ years of recent hands-on acute care RN experience (ER or Medical-Surgical strongly preferred)
  • Active Compact RN License in good standing from the state where you reside
  • Bachelor of Science in Nursing (BSN) from an accredited U.S. university
  • Comfort working in phone-based clinical environments
  • Ability to navigate multiple computer systems simultaneously
  • Strong documentation, communication, and critical thinking skills
  • A passion for supporting military and federal healthcare programs
Nice to Have
  • Telehealth or nurse triage services
  • Behavioral health, pediatrics, or maternal health
  • Call center nursing environments
  • Military healthcare systems or veteran patient populations
Remote Work Demands
  • Hard-wired Ethernet internet connection (Wi-Fi only is not acceptable)
  • A quiet home office with a door to maintain HIPAA compliance
  • Ability to work in a metrics-driven environment
Federal Eligibility
  • U.S. Citizenship required
  • Ability to pass a Public Trust background investigation
  • Ability to pass federal drug screening
  • Willingness to obtain RN licensure in multiple states if required by the program
HeiTech Services is an Equal Opportunity Employer. We consider all qualified applicants without regard to race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, veteran status, or any other protected status under applicable law. If you require a reasonable accommodation during the application process, please contact us at HR@HeiTechServices.com.

HeiTech Services may utilize technology-assisted tools, including artificial intelligence, to support the review of application materials. These tools are used to enhance efficiency; however, all hiring decisions are made by human reviewers in accordance with federal hiring guidelines.

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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