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Remote Representative | Work From Home | No Experience Required
About the position
AO is expanding its virtual team and seeking motivated, people-focused professionals to join us as Remote Insurance Representatives. You'll meet virtually with individuals and families to help them understand available life, accident, and supplemental health insurance benefits, identify their needs, and guide them toward appropriate coverage solutions. This role combines customer service, benefits education, relationship building, and consultative insurance sales in a fully remote environment. No previous insurance experience is required. We provide comprehensive training, licensing guidance, mentorship, and ongoing professional development.
Responsibilities
- Connect with clients through scheduled Zoom and phone appointments to understand needs, explain insurance options, review benefits, answer questions, provide recommendations, guide through applications, assist with documentation, and conduct policy reviews.
- Serve clients by assisting with policy questions, service requests, beneficiary updates, coverage reviews, policy changes, claims-related guidance, follow-up communication, and addressing changing family protection needs.
- Focus on benefits education, client consultations, needs analysis, personalized recommendations, enrollment assistance, and relationship building.
- Conduct policy reviews and discuss appropriate updates.
Requirements
- Be at least 18 years old
- Be legally authorized to work in the United States
- Be physically located within the United States
- Hold or be willing and eligible to obtain the appropriate state Life & Health Insurance License
- Have access to a computer or laptop
- Have a webcam and microphone
- Maintain reliable high-speed internet
- Have a quiet, professional workspace
- Be comfortable meeting with clients virtually
- Be willing to complete required training and professional development
- Excellent communication and active-listening skills
- Genuine desire to help people
- Strong customer-service mindset
- Professionalism, integrity, and reliability
- Self-motivation and personal accountability
- Strong organization and time-management skills
- Problem-solving and critical-thinking abilities
- Confidence communicating through Zoom and phone
- Ability to work independently
- Comfort working within a virtual team
- Basic computer proficiency
- Positive, coachable attitude
- Willingness to accept feedback and continuously improve
- Goal-oriented and growth-focused mindset
Nice-to-haves
- Previous experience in Customer Service, Sales, Client Relations, Retail, Hospitality, Healthcare, Education, Banking, Financial Services, Administrative Support, Recruiting, Call Centers, Business Development, Military Service, Leadership, or Management can be beneficial, but is not required.
Benefits
- 100% Work From Home
- Flexible Schedule
- Qualified Client Opportunities Provided
- No Traditional Cold Calling
- Weekly Commission-Based Pay
- Performance Bonuses
- Uncapped Earning Potential
- Renewal & Residual Income Opportunities
- Training & Licensing Guidance
- One-on-One Mentorship
- Leadership & Management Advancement
- Medical reimbursement program
- Company-supported life insurance
- Renewal and residual income opportunities
- Professional development resources
- Leadership development programs
- Union-supported work environment
- Performance bonuses and contests
- Leadership recognition
- Professional conferences
- Advancement opportunities
- Additional performance-based rewards
- Incentive Travel