Remote Overnight Healthcare Dispatcher

Remote Overnight Healthcare Dispatcher

Location: Remote (Must reside in California or Idaho)

Schedule: Overnight Shift

About Us

We are a growing business to business healthcare operations company that coordinates mobile diagnostic services throughout California, Nevada & expanding to surrounding states. Our team supports mobile X-ray, ultrasound, EKG, and laboratory professionals who provide care directly to patients in skilled nursing facilities, assisted living communities, rehabilitation centers, and other healthcare & home health settings.

We are seeking a reliable and detail-oriented Overnight Healthcare Dispatcher to join our team. This position is responsible for coordinating field technicians, managing incoming service requests, and ensuring timely patient care services throughout the night.

Responsibilities

  • Receive and process incoming service requests from healthcare facilities
  • Schedule and dispatch mobile healthcare technicians throughout California and Nevada
  • Prioritize urgent and STAT requests while balancing existing workloads
  • Monitor technician schedules and route efficiency
  • Coordinate with healthcare facilities, nursing staff, and field personnel
  • Communicate schedule updates and service delays professionally
  • Document requests accurately in multiple software systems
  • Resolve scheduling conflicts and operational issues independently
  • Escalate critical situations when necessary

Qualifications

  • Previous dispatching, scheduling, healthcare coordination, customer service, logistics experience preferred
  • Strong verbal and written communication skills
  • Excellent attention to detail and organizational skills
  • Ability to multitask and prioritize competing demands
  • Comfortable working independently during overnight hours
  • Strong computer proficiency and ability to learn new software quickly
  • Reliable internet connection and home office workspace

Preferred Qualifications

  • Healthcare scheduling or healthcare operations experience
  • Experience dispatching field personnel
  • Familiarity with California and Nevada geography is a plus, but we have maps
  • Experience working in a fast-paced environment where priorities change frequently

What We Offer

  • Fully remote position
  • Paid training
  • Supportive team environment
  • Growth opportunities within a growing healthcare services company
  • Meaningful work supporting patient care

If you work well in a fast-paced environment, enjoy solving problems, can remain calm under pressure, and are looking for overnight work, we encourage you to apply.

Pay: From $14.00 per hour

Expected hours: 25.0 – 40.0 per week

Application Question(s):

  • Do you have experience working overnight shifts?
  • Describe your dispatching, scheduling, healthcare coordination, or logistics experience.
  • What internet speed do you have at your home office?
  • This position requires working independently overnight. Are you comfortable making decisions without direct supervision & escalating issues if needed?
  • Are you currently located in Idaho or California?
  • Describe a time when you had multiple urgent requests requiring immediate attention. How did you determine what to handle first?

Work Location: Remote

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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