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[Remote] Lead Customer Insights & Data Analyst
Note: The job is a remote job and is open to candidates in USA. Ryder is seeking a Lead Customer Insights & Data Analyst to lead complex analytics initiatives supporting its Marketing team and broader business objectives. The role develops analytical products, leads customer and market analysis, integrates data across systems, and communicates actionable insights to stakeholders and leadership.
Responsibilities
- Lead the design, development, and delivery of advanced dashboards, reporting solutions, and analytical products to support executive leadership and key strategic initiatives. Own project planning, including defining scope, timelines, and deliverables, and provide guidance on complex ad hoc reporting requests to ensure outputs deliver actionable insights
- Design, enhance, and oversee scalable reporting frameworks across multiple product lines and business segments, ensuring consistency, usability, and alignment with evolving business needs. Manage associated workstreams and timelines to ensure successful implementation
- Lead comprehensive customer and market analyses across Ryder business units, including customer and market sizing, share analysis, growth trends, segmentation, and other advanced analytical initiatives that support Marketing strategy and decision making. Drive these initiatives from planning through execution and delivery
- Establish and reinforce best practices for data accuracy and integrity, supporting periodic audits, validation processes, and quality checks to ensure the reliability of reporting and analytical outputs. Serve as a technical leader and steward of the team’s data assets (both owned and unowned), helping organize and enhance data resources, identify issues and opportunities for improvement, and partner with leadership to strengthen the team’s analytical infrastructure
- Lead the acquisition, integration, cleaning, validation, and analysis of data from multiple systems, databases, and tools to support complex analytical initiatives and improve the accessibility and usability of data assets. Plan and coordinate data related activities to align with project timelines and priorities
- Performs other duties as assigned
Skills
- Detailed oriented with excellent follow-up practices
- A strong sense of urgency and commitment to get the job done quickly and with high-level of quality
- Capable of multi-tasking, highly organized, with excellent time management skills
- Demonstrates problem solving skills and the ability to find creative solutions to challenges. Consistently makes connections to account for the bigger picture
- Ability to create and maintain professional relationships within all levels of the organization (peers, work groups, customers, supervisors)
- Work cross-functionally in order to achieve desired results
- Communicates work to customers and leadership clearly in nontechnical language. Effective written and verbal communication skills, with the ability to interact with management and across business and IT groups
- Ability to work independently and as a member of a team
- Possesses strong technical aptitude
- Advanced knowledge of complex query writing using SQL with the ability to join multiple tables, summarizing, grouping, data manipulation, performing analytical functions, etc
- Familiarity and knowledge of other programing languages and analytical tools (Python, PowerBI, R, DataBricks, etc.)
- Bachelor's Degree in Supply Chain, Data Analytics or equivalent, Required
- 6 years or more in Applied Project(s) experience: Experience in demonstrating, digital transformation, data management in an educational/project., Required
- 6 years or more in Experience in creating dashboards for diagnostic analysis across the business. Experience working in a cloud environment., Required
- 4 years or more in Works in an individual contributor role as a key member of the team that others rely on., Required
- Master's Degree in Supply Chain, Data Analytics, MBA or equivalent, Preferred
Benefits
- For all Full-time positions only: medical, prescription, dental, vision, life insurance and disability insurance options
- For all Full-time positions only: paid time off for vacation, illness, bereavement, family and parental leave
- For all Full-time positions only: a tax-advantaged 401(k) retirement savings plan
- The position may also be eligible to receive an annual bonus, commission, and/or long-term incentive plan based on the level and/or type.
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