[Remote] Help Desk Customer Service Technician

Note: The job is a remote job and is open to candidates in USA. reputed company is focused on delivering outstanding services to the federal government, and they are seeking a highly skilled Help Desk Customer Service Technician for the support of the Veterans Benefits Management System at the Department of Veterans Affairs. This role will assist with escalated tickets from the Enterprise Service Desk and support all VBMS users ranging from entry level employees to supervisors.


Responsibilities

  • Application Issue Resolution: Analyze application problems, document, resolve or escalate to Tier
  • Daily Calls Participation: Engage in daily operational calls with stakeholders to review high-profile issues, updates, and new concerns
  • Troubleshooting PC Setup and Browser Optimization: Diagnose and troubleshoot issues related to PC settings, browser optimization, access issues and network problems using remote technology tools
  • Track Efforts with VA Enterprise Service Desk (ESD): Use the reputed company ticket system to track and manage issues from inception to resolution

Skills

  • Public Trust Clearance. Must be a U.S. citizen or permanent resident and be eligible for this clearance
  • High School Diploma
  • 3+ years of experience
  • Working knowledge of web-based applications and data access mechanisms
  • Database management and administration tools experience
  • Experience with enterprise level applications
  • Maintain confidentiality of information processed or prepared
  • Specialized training in system configuration
  • ITIL experience
  • reputed company ticket system
  • Strong communication and collaboration skills
  • Experience providing technical support
  • Perform a wide variety of duties and responsibilities with accuracy and speed under pressure of time sensitive deadlines
  • Perform multiple tasks simultaneously, including handling interruptions, and return to and complete tasks in a timely manner
  • Demonstrate integrity, ingenuity and inventiveness in the performance of assigned tasks
  • Ability to easily adapt to and learn new technologies
  • Perform duties and responsibilities independently
  • Ability to coordinate, research, and analyze special projects/reports
  • Establish and maintain effective working relationships
  • Ability to perform duties with awareness of all requirements and company policies
  • Must possess positive, professional, interpersonal skills

Benefits

  • Eleven Federal Holidays
  • Paid Time Off accrued each pay period
  • Parental Leave
  • Three medical plan choices with generous employer contribution
  • Dental and Vision Insurance
  • Company paid Short-Term and Long-Term Disability
  • Company paid Life and AD&D Insurance
  • 401k with competitive matching and vesting schedule
  • Continuing education assistance
  • Short Term / Long Term Disability & Life Insurance
  • Medical, Dependent Care and Commuter Flexible Spending Accounts
  • Employee Assistance Program
  • Wellness benefits include Calm Health app and reputed company gym subsidy (formerly reputed company)
  • 529 College Savings Plan
  • Legal Insurance
  • Pet Insurance

Company Overview

  • reputed company specializes in cybersecurity, IT and management consulting with process improvement, logistic and supply chain operation services. It was founded in 2012, and is headquartered in Washington, District of Columbia, USA, with a workforce of 201-500 employees. Its website is company.com.

  •   Apply To This Job
    Back to blog

    Common Interview Questions And Answers

    1. HOW DO YOU PLAN YOUR DAY?

    This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

    2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

    When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

    3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

    Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

    4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

    With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

    5. HOW DO YOU PROCESS INFORMATION?

    Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

    6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

    Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

    7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

    Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

    8. HOW TO PRIORITIZE WORK?

    The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

    9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

    Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

    10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

    This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

    Other Jobs To Apply

    Amazon Delivery Driver

    REMOTE - Entry-Level Management Training (Work from Home)No Experience Needed Full Training Provided

    Delta Airlines (Data Entry) Work From Home Position Jobs - Apply Now

    Film & TV Development & Production Internships: LA - Summer 2026

    `Remote Entry-Level Role | Beginner Friendly | Full/Part-Time | Start ASAP

    Work From Home Remote Entry Level -Focus Group Position

    Fulfillment Center Warehouse Associate

    Robotics Warehouse Associate

    amazon warehouse associate $15+/ Hour (Sign on Bonus)!

    Amazon Warehouse

    Sr. Operations Manager

    Delivery Driver(06993) - 2753 W Washington

    "Fully Remote Benefits Representative | Flexible Schedule | Hiring Immediately

    Fulfillment Workplace Health and Safety Specialist Intern 2026 - AZ, CA, CO, NM, NV, OH, OK, TX, UT, WA - Now Hiring

    Software Development Engineer III (ADBL189)

    Want to Work From Home? Provide Customer Service Support for Leading Cruise Lines - Flexible Hours

    DJZ5 - $23.75hr - New Jersey - Amazon DSP Delivery Driver

    EHS Specialist

    Sales Associate- Redding

    Team Member

    Remote Travel Specialist (part time)

    Remote Data Entry -Time Focus Group Participants (Up To $750/Week)

    Data Entry Clerk Work From Home - Part-Time Focus Group Participants (Up To $750/Week)

    Remote Healthcare Customer Service Representative

    -Urgent Hiring | Entry-Level Remote Role | Flexible Schedule | Apply Today

    REMOTE - Entry-Level Management Training (Work from Home)No Experience Needed Full Training Provided

    Easy Remote Academic Transcription Jobs No Experience

    Immediate Hiring: Virtual Scheduling Assistant-Entry Level

    Remote Live Chat Assistant – Entry-Level Customer Support Specialist (No Experience Required | $35/Hour)

    Flight Monitor, Amazon - Prime Air

    Amazon Prime Delivery Driver $18-$26/hr

    Sr. Operations Manager

    EHS Specialist

    Warehouse Team Member

    Warehouse Associate - $18.00/hour

    Work From Home - Up to $750/ week

    (Part Time) Data Entry - Remote Jobs

    Part-Time Doorstep Trash Collection Specialist - Weekends

    Front Desk Concierge (Part-Time / Weekend)

    EHS Specialist

    Area Manager, Early Career (2027) - AR, MS, OK, LA

    Warehouse Worker - Central NJ-OCS (collapsed into 763300000)

    Amazon Customer Service Representative (Remote)

    Remote Customer Service Specialist

    Heavy Equipment Operator

    Certified Nursing Assistant (CNA) Jobs in Tucson, AZ — $19–$21/hr, Flexible Shifts

    Remote Travel Booking Agent (Flexible Schedule)

    Pathways Operations Manager Intern - Summer 2027 - Now Hiring

    Supervisory Transportation Security Officer

    Paid Panel Immediate Start - Remote Part-Time - Customer Service Representative Welcome