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Remote Call Center Rep -
About the position
Build Your Future! Come join our thriving team as a Remote Customer Service Representative! We are seeking ambitious, self-motivated and driven people just like you for a rewarding career in the customer service arena. Why should you consider TSI-CXBPO (part of TSI family of companies)? Work from home Paid training Team-oriented work environment Growth opportunity Comprehensive benefits package available: including medical, dental and vision, 401k retirement plan with employer matching, paid time off and paid holidays!
Responsibilities
- Proactively and consistently discuss and recommend additional products and services to customers during qualified calls, including, water heaters, surge protection solutions, and in-home electrical wiring options.
- Potential for monthly and quarterly bonus based on sales performance for meeting client mandated KPIs
- Assist customers with inquiries/concerns
- Ensure all account information is accurately documented and inputted into client system
- Provide detailed explanations of account status and inquiries to customers
- Adhere to State and Federal regulations pertaining to your job duties
- Assist customers with delinquent accounts according to various state guidelines
- Consistently discuss additional product and service offerings with customers on qualified calls
- Utilize exceptional communication skills to fulfill both client and customer goals
- Maintain an average Inbound Handle Time
- Achieve Quality Assurance goals
- Adhere to Production measures (time spent on calls, schedule adherence, etc.)
Requirements
- Detail oriented and have the ability to organize and prioritize work and meet strict deadlines as well as the ability to effectively communicate with outside parties.
- Effective call handling skills and high levels of professionalism are required.
- A strong focus on exemplary shift attendance is required.
- The candidate has to be proficient with Microsoft applications, and have the ability to learn software applications
- A High School graduate/ equivalent is required.
- Broadband internet connection (No DSL, or Dial Up)
- Hard wired connection required (no Wi-Fi, Wi-Fi hotspots)
- Speed Test Results: 25 mbps download, 20 mbps upload
- Cameras are required to be on during training from start to end of each shift (not including breaks and lunches)
Nice-to-haves
- One to two years’ experience working in a call center environment is preferred.
Benefits
- medical
- dental
- vision
- 401k retirement plan with employer matching
- paid time off
- paid holidays
