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[Remote] Analyst - Omni Strategy
Note: The job is a remote job and is open to candidates in USA. DICK’S Sporting Goods is a sports retailer committed to equipping athletes and fostering an inclusive, diverse workforce. The Analyst will support omni order management through data analysis, process optimization, cross-functional collaboration, and system expertise to improve order accuracy, reduce cancellations, and enhance customer experience.
Responsibilities
- Collaborate with the Manager and Business Analyst to define and implement best practices for coordinator workflows
- Pull and analyze data to support meetings with business partners, providing insights that drive decision-making
- Monitor order fulfillment through coordinators, including aged orders and presale order processes
- Track and escalate product setup issues such as missing DIMs and UPCs
- Lead Ship-From-Store (SFS) review meetings with business partners to ensure alignment and issue resolution
- Represent the team in cross-functional meetings (e.g., VC Real Estate, Launch Planning) to provide operational insights and updates
- Support business partners with eligibility requirements and ad-hoc requests
- Maintain and update process documentation based
- Assist in training new associates and team members by sharing subject matter expertise and process knowledge
- Drive initiatives to reduce retailer cancel rates and improve order accuracy
- Identify and implement solutions to reduce athlete contacts related to WIZMO (Where Is My Order) inquiries
- Obtain Alteryx certification and contribute to the development and maintenance of data queries and workflows
- Become a subject matter expert in assigned business areas and related systems, providing guidance and support to the team
Skills
- Bachelor's Degree (4 year college degree) or equivalent work experience
- 5-7 years experience, including a minimum of 5 years cross functional retail experience
- Business Analyst work experience required
- Heavy use of Microsoft Office
- Alteryx certification
- Data Analysis (Databricks, Intera, SCI)
- Extensive cross functional Retail knowledge
- Comfortable with information systems
- Ability to work at a detailed level while maintaining an overall project perspective
- Working knowledge of OLAP tools
- Strong analytical skills with experience in data tools such as Excel, Alteryx, Power BI, or similar platforms
- Problem-solving skills with the ability to translate data into actionable insights
- Excellent communication and collaboration skills across cross-functional teams
- Ability to manage multiple priorities and work independently in a fast-paced environment
- Detail-oriented with a proactive approach to problem-solving
- Experience in process documentation and operational support preferred
Benefits
- Hybrid work arrangement (onsite Tuesday through Thursday)
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