Quality Process Improvement Project Manager - Remote - Nationwide

About the position

Vituity is seeking a Quality Process Improvement Project Manager to join their team. This role involves working with a multidisciplinary team to codesign new programs, analyze their impact, and manage them from concept to delivery. The Project Manager will act as a subject matter expert in hospital operations and process improvement, identifying gaps and developing supporting materials like manuals and training modules. They will create detailed work plans, manage project timelines, communicate updates, and lead medium to large-scale projects with potential dependencies and risks. The role also includes researching innovations, implementing practice improvement tools, defining business requirements for operational efficiency, conducting pre- and post- performance analysis, monitoring processes, and ensuring compliance with regulatory requirements. The Project Manager will analyze results against plans, forecast, and identify opportunities for operational improvement.

Responsibilities

  • Works with a multidisciplinary team of physicians and practice management individuals to codesign new programs, from concept to delivery; analyzes the impact and success of these programs.
  • Defines scope, objectives, milestones, deliverables, budget, methods, and tools for new programs in collaboration with stakeholders and monitors the progress (milestones, deliverables) over time.
  • Subject matter expert in hospital operations and process improvement to help identify gaps for various programs and practice lines.
  • Develops necessary supporting materials (e.g. manual, training modules, curriculum) to support the programs, working with physicians, workgroups and committees; pilots & evaluates impact of programs in meeting the defined objectives.
  • Create clear, concise, detail-oriented work plans to drive programs and projects.
  • Responsible for overall project management and program support (e.g., project workplans, meeting support, project timelines, regular project communications and updates) as needed for quality and performance program.
  • Leads medium to large scale projects and initiatives that may have many internal and external dependencies and higher levels of risk.
  • Responsible for research and implementation of practice improvement tools and for updates and revisions of standard client-developed programs.
  • Conducts research to investigate new innovations, programs or technologies to inform program development and implementation efforts.
  • Maintains and distributes project reporting on a consistent and ad hoc basis.
  • Define business requirements and provide analysis to increase operational efficiency.
  • Conducts pre- and post- performance analysis that ultimately enhance and improve risk mitigation processes.
  • Measures and compares current processes with identified procedures and policies, monitors processes, and provides management summaries with recommendations for error prevention.
  • Assures ongoing compliance with quality and industry regulatory requirements.
  • Monitors outcome measures and implementation of newly implemented programs.
  • Coordinate with various departments to ensure smooth workflow and ensure high standards and quality of process by identification of the root cause and implementation of action plans of quality issues.
  • Analyzes actual results against plan and forecasts and identifies opportunities for improvement in operational performance and recommends interventions where appropriate.

Requirements

  • Bachelor's degree in Healthcare Management, Business, Finance, or related field and 2-4 years of experience working within a healthcare setting.
  • Extensive experience in data and analytics: developing, preparing and analyzing reports and/or leading clinical related quality programs measuring performance and continuous improvement planning.
  • Strong computer skills; proficient in Microsoft Office suite (Outlook, Word, Excel, PowerPoint).
  • Demonstrated understanding of Project Management concepts.
  • Supporting the development of engaging and effective learning content.
  • Understanding of hospital and outpatient clinic operations.
  • Requires experience working with pivot table in Excel.
  • Requires project management and/or program management experience.
  • Requires previous experience completing requirement and operational documents, reports, specifications, plans and analysis.
  • Excellent verbal and written skills.
  • Intuitive people skills.
  • Strong organizational and customer service skills.
  • Ability to keep impeccable records and to sustain strong attention to detail.
  • Demonstrated ability handling detailed work accurately and quickly, working to deadlines on multiple tasks, working as a team member in a collaborative and participatory manner, and interacting both in person and over the phone with a courteous and professional demeanor.
  • Demonstrated self-learner interested in continued professional development and personal growth.

Benefits

  • Superior health plan options
  • Dental, Vision, HSA/FSA, Life and AD&D coverage
  • Top Tier 401(k) retirement savings plans that offers a \$1.20 match for every dollar up to 6% plus discretionary profit-sharing contributions (eligible January following 18 months of service)
  • Generous paid time off starting 3-4 weeks’ annually
  • Student Loan Refinancing Discounts
  • Professional and Career Development Program
  • EAP and travel assistance included
  • Wellness program
  • Purpose-driven culture focused on improving the lives of our patients, communities, and employees
  • Annual corporate Success Sharing bonus program
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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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