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Project Coordinator, Business and MDUs (Remote)

October 31, 2026

<h1>Project Coordinator, Business and MDUs</h1>Location: RemoteDepartment: Fiber-To-The-Home - Inside Plant/Field ServicesDepartment: ISP & Field Services Reports To: VP, ISP & Field Services Mentored By: Sr. Business & MDU Project Coordinator Location: Remote POSITION SUMMARY The Business & MDU Project Coordinator supports the successful delivery of assigned small and medium business (SMB), enterprise, ICB, and multi-dwelling unit (MDU) projects. The role serves as the primary project contact from the time a signed service order, agreement, or approved project handoff is received through validation, readiness, cross-functional coordination, installation, activation, customer or property confirmation, closeout, and formal handoff to the designated internal account owner. This is a developing, early-career coordination role. The coordinator will learn Veros products, systems, departments, business and MDU project processes while helping establish the documentation, reporting, project controls, and communication practices needed as volume and complexity grow. When project demand permits, the position will support related Business Operations, MDU, and Service Delivery activities that strengthen project readiness, order accuracy, customer follow-through, and operational execution. Ongoing account management after implementation is owned by another internal team member and is outside the scope of this position. This is an entry- or mid- level role will that will be mentored by the Senior Business & MDU Project Coordinator. RESPONSIBILITIES Project Intake and Coordination<ul><li>Review signed business orders, MDU agreements, and approved handoffs to confirm scope, contacts, site, billing information, target dates, and approvals are complete; work with Sales and stakeholders to resolve gaps before the project proceeds.</li><li>Scale coordination to project complexity — moving straightforward business installs efficiently while building full project plans, milestones, and dependency tracking for complex business, enterprise, ICB, and MDU projects.</li><li>Confirm technical requirements, serviceability, and site/property readiness, including access, equipment needs, and, for MDU properties, building/phase scope and unit vs. common-area work.</li><li>Coordinate the work of Sales, Field Services, Customer Support, Technical Support, OSP, Construction, Billing, Engineering, Dispatch and Scheduling, Network Operations, vendors, customers, and property owners or managers as required.</li><li>Track site surveys, design/engineering needs, construction and OSP dependencies, scheduling, installation, testing, activation, and closeout through completion — by property, building, and unit for MDU projects.</li><li>Identify incomplete information, aging tasks, unclear ownership, and delay risk; follow up or escalate when commitments are at risk.</li><li>Confirm completed work is tested, documented, accurately reflected in company systems, and ready for correct billing.</li></ul>Customer and Property Communication<ul><li>Serve as the proactive, primary point of contact, setting clear expectations on timing, responsibilities, risks, and next steps.</li><li>Document decisions, commitments, approvals, and open actions, translating technical and operational detail into clear, customer-facing updates.</li><li>Route customer and property questions, concerns, and escalations to the responsible team and see them through to resolution.</li></ul>Closeout and Internal Handoff<ul><li>Confirm installation, activation, testing, documentation, communication, and billing readiness before closing a project.</li><li>Deliver a clear handoff summary to the designated internal account owner, including installed services, contacts, commitments, documentation, and any remaining open items.</li><li>Identify the customers ongoing internal point of contact for post-installation service, repair, billing, or account needs; close the project record only after documentation and handoff are complete.</li></ul>Process Development and Operational Support<ul><li>Help develop and maintain checklists, order-review standards, milestone definitions, communication templates, and closeout requirements.</li><li>Maintain accurate order records, status updates, issue logs, and recurring project reports; correct documentation gaps and keep commitments visible to responsible teams.</li><li>When workload permits, support related Business Operations and Service Delivery activities (order validation, readiness review, scheduling, status cleanup, billing verification) and recommend practical process improvements.</li><li>Follow company policies, quality and service-level standards, and confidentiality practices; perform other related duties as assigned.</li></ul> REQUIRED QUALIFICATIONS<ul><li>High school diploma or equivalent required; additional education or training in business, project coordination, telecommunications, or IT is preferred.</li><li>Entry-level or early-career candidates are appropriate; prior project management experience is not required.</li><li>Experience in customer service, operations, scheduling, order management, or administrative coordination is helpful but not required.</li><li>Demonstrated initiative, reliability, organization, sound judgment, and willingness to learn; ability to manage multiple orders, priorities, and deadlines at once.</li><li>Strong verbal and written communication, listening, problem-solving, and attention-to-detail skills; comfort learning new systems and technical concepts. Working knowledge of Microsoft 365 expected.</li><li>Ability to work independently within established processes, accept coaching, and drive follow-through across teams without direct reporting authority.</li></ul> PREFERRED QUALIFICATIONS<ul><li>Experience in telecommunications, broadband, fiber, ISP, managed services, or another technical service environment.</li><li>Experience supporting business customers or property stakeholders, coordinating orders, scheduling work, maintaining records, or following tasks through completion.</li><li>Basic knowledge of business, internet, voice, network, or MDU/multifamily operations, construction coordination, or cross-departmental service-delivery work.</li></ul> JOB DETAILS AND PHYSICAL REQUIREMENTS<ul><li>There is no travel required for this position.</li><li>This position requires the ability to sit and work at a desk for extended periods of time, using a computer and other office equipment.</li><li>This position requires the ability to perform fine motor tasks, such as typing or using a mouse, for extended period of time.</li><li>Ability to communicate effectively and professionally with customers, property stakeholders, technicians, vendors, and internal departments, while maintaining confidentiality and accountability.</li><li>Ability to communicate effectively and professionally with customers, property stakeholders, technicians, vendors, and internal departments, while maintaining confidentiality and accountability.</li><li>The schedule for this position is Monday through Friday with some Saturdays. Participation in a rotating Saturday schedule is required. Working hours are generally 8:00am to 5:00pm - during normal business hours, with flexibility based on customer and business needs.</li><li>This position is Remote.</li><li>This is a Nonexempt position.</li><li>This is a staff position.</li></ul> COMPENSATION, BENEFITS AND ADDITIONAL INFORMATION<ul><li>The anticipated annual hourly range for this position is $25.00 – $28.00 per year/hour. <ul><li>Final compensation will be determined based on factors such as the candidates experience, skills, and internal equity. </li><li>For Colorado-based applicants, the pay range and benefits listed above apply in accordance with the Colorado Equal Pay for Equal Work Act.</li></ul></li></ul><ul><li>4 Medical plans with employer contributions for employees and dependents</li><li>Dental and Vision insurance</li><li>Life Insurance and AD&D</li><li>Voluntary Life Insurance </li><li>Disability Insurance</li><li>401(k) retirement plan + employer match</li><li>15 PTO days, 9 paid holidays + 2 floating holidays </li></ul> ABOUT VERO Vero Fiber was formed to fill a need in unserviceable and underserved communities where access to affordable, reliable broadband simply does not exist. Our goal is to bring the highest quality fiber optic-based broadband services to these communities. In addition, Vero strives to enhance communities by becoming an active partner in these communities by adding jobs, supporting local causes, and helping improve the connectivity of schools and rural healthcare as well. NOTICES Vero participates in E-Verify. Vero will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee’s Form I-9 to confirm work authorization. For more information about E-Verify, please visit: <a> position requires the ability to pass a standard background check upon offer of position.</li><li>At least 2 professional references are required.</li></ul>EQUAL OPPORTUNITY EMPLOYER Vero Fiber is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by applicable law. If you need a reasonable accommodation to participate in the application or interview process, please contact Talent@VeroFiber.com to request one. ADDITIONAL INFORMATION<ul><li>Sponsorship for US work authorization is not available for this position, now or in the future.</li><li>Relocation assistance is not available for this position</li><li>This posting is for a current vacancy, and Vero intends to fill this position by September 15, 2026. Apply at Verofiber.com/careers to be considered.</li></ul> Vero Fiber

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...