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External Support Engineer

Salary: $20-30/Hour

Company: Netflix

Location: USA

Educational Requirements: Bachelor's Degree

Responsibilities The External Support Engineer is responsible for assisting and supporting the external content creation team using the tools provided by the internal development team. They are the bridge between the content group and the device engineering group. They are the first point of contact when content teams encounter issues and tools, and analyze problems and responses to a single device.

Provide technical support to content/output teams regarding use of content tools

Create a reference and provide training to familiarize external teams with the tool

Diagnose and troubleshoot potential problems using tools and workflows to quickly resolve user issues

Raise complex issues or problems with the tool development team and work in production to track these issues in JIRA

Champion tools, workflow improvements, and suggestions from external teams

Collaborate with other engineers to develop tools and processes that improve efficiency and quality

Mentor or lead coaching discussions to drive a plan from initial concept to completion

Demonstrate trust, responsibility and professionalism in all work‑related interactions

Skills and Abilities Ability to read and understand C# code

Good written and verbal communication skills, including working with external partners

Good attitude and ability to receive and give objective and constructive feedback

Excellent design skills

Personal motivation; able to prioritize and manage multiple requests simultaneously

Education and Experience Computer Science or related degree, or relevant work experience

Experience supporting live work or device environments

Experience developing games with Unity 3D tools

Experience with Jira, Confluence or other point-of-sale software

Mobile development experience of iOS and Android

5 years of experience delivering production-level code in a professional environment

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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