Intelligence Analyst – West

Job Description:

  • Drive high levels of customer satisfaction and maintain ownership over multiple customer relationships
  • Triage and escalate noteworthy findings from Falcon Intelligence Recon to customers
  • Guide customers through Falcon Intelligence Recon findings and provide subject matter expertise
  • Serve as a cyber intelligence analytic interface between Falcon Intel Recon customers and the wider CrowdStrike intelligence team
  • Represent customer needs to Intelligence and Engineering teams
  • Convey customer feedback, feature requests, and satisfaction information to improve the product
  • Manage multiple customers' Falcon Intel Recon modules
  • Work PST hours
  • Travel minimally to lightly, approximately 5%

Requirements:

  • Working knowledge of cyber threat intelligence, all-source threat intelligence analysis, or intelligence collections and full familiarity with the intelligence lifecycle
  • Good written and verbal communication skills in English
  • Working knowledge of cyber threat intelligence terminology, key concepts, and analysis
  • Basic understanding of dark and deep web ecosystems, including actors, forums, and leak sites
  • Adaptability and willingness to learn new technologies
  • Customer service attitude and willingness to help and problem-solve with customers
  • Ability to operate independently and with little direction
  • Ability to present and explain technology to people with less technical knowledge
  • Proven experience utilizing AI technologies to enhance decision-making, streamline workflows and processes, improve efficiency and drive business outcomes
  • Ability to thrive in a fast-paced, high-stress start-up environment and create customer solutions with limited resources
  • Knowledge of data communication concepts and technologies, specifically email, networking, and enterprise security
  • Ability to use AI tools and familiarity with application programming interfaces (API) as a delivery method for indicators and intelligence (bonus)
  • Curiosity about how AI, machine learning, and autonomous agents can enhance darkweb analysis, intelligence analysis, and customer outcomes (bonus)

Benefits:

  • Market leader in compensation and equity awards
  • Comprehensive physical and mental wellness programs
  • Competitive vacation and holidays for recharge
  • Paid parental and adoption leaves
  • Professional development opportunities for all employees regardless of level or role
  • Employee Networks, geographic neighborhood groups, and volunteer opportunities to build connections
  • Vibrant office culture with world class amenities
  • Eligibility for bonuses
  • Equity grants
  • Health insurance
  • 401k
  • Paid time off
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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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