Inbound Sales Consultant at Deluxe Corporation: 100% Remote (MN, WI, KY, VA, UT, ID, GA, TX, FL, DE, SC, PA, OH, AZ, NC, AL, NV, NE)

Inbound Sales Consultant

Remote, MN, USA

Remote, WI, USA

Remote, KY, USA

Remote, VA, USA

Remote, UT, USA

Remote, ID, USA

Remote, GA, USA

Remote, TX, USA

Remote, FL, USA

Remote, DE, USA

Remote, SC, USA

Remote, PA, USA

Remote, OH, USA

Remote, AZ, USA

Remote, NC, USA

Remote, AL, USA

Remote, NV, USA

Remote, NE, USA

Full time

261008WD

Why Join Us

Be part of an organization that’s driving change and consistently recognized as a top employer. At Deluxe, we know that great people build great companies—and we invest in you accordingly.

  • We’re proud to be recognized as a Great Place to Work and a top workplace for Moms, Dads, LGBTQ+ employees, and Veterans.
  • We offer competitive benefits starting on day one, designed to support your life both in and out of work.
  • 42% of our employees have stayed for 10+ years, citing our people, benefits, work-life balance, inclusive culture, and team support as key reasons why.

Job Summary:

Takes inbound sales calls from small businesses. Identifies sales opportunities through consultative conversations and cross-sells additional business supplies. Provides a genuine and engaging customer experience while actively listening to uncover opportunities for stated and unstated needs. Expands sales opportunities beyond business essentials by leveraging additional products such as promotional items, print marketing, and other services.

  • Meets monthly performance metrics for revenue, customer experience, and time management
  • Follows prescribed sales approach to increase average spend and highlight value of products and services offered
  • Efficiently multi-tasks and navigates across multiple PC order systems while simultaneously communicating with customers.
  • Manage a high volume of customer inquiries daily while maintaining professionalism and accuracy.
  • Places high quality accurate orders for callers that represents a premium printing supplier

Preferred Qualifications:

Education: HS/GED

Experience: Strong customer-facing communication skills developed through retail or call center environments.

Critical Knowledge/Skills/Abilities:

  • Builds rapport with clients, team members and leadership
  • Create Genuine Engagement and Build Rapport with callers
  • Strong/Creative Problem Solving Skills
  • Connects customers’ needs to meaningful solutions through conversation
  • Takes accountability for actions, progress and results
  • Demonstrate proficiency in learning and utilizing Salesforce and Microsoft Office 365 applications in a fast-paced environment.

Compensation

The compensation range for this position is $19.00 - $19.25 hourly.

This position will be eligible for commission or an annual performance incentive plan. The base pay actually offered will vary depending on job-related knowledge, skills, location, experience and take into account internal equity.

Benefits

In line with our commitment to employee wellbeing, our total rewards benefits package is designed to support the physical, financial, and emotional health of our employees, tailored to meet their unique and evolving needs. Our approach considers our employees’ whole selves, ensuring they can thrive both in and outside of work. Here are some of the benefits we offer, which may vary based on role, location, or hours worked:

  • Healthcare (Medical, Dental, Vision)

  • Paid Time Off, Volunteer Time Off, and Holidays

  • Employer-Matched Retirement Plan

  • Employee Stock Purchase Plan

  • Short-Term and Long-Term Disability

  • Infertility Treatment, Adoption and Surrogacy Assistance

  • Tuition Reimbursement

These benefits are designed to enhance the health, protect the financial security, and provide peace of mind to our employees and their families.

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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