Healthcare Applications Support Analyst / Remote

Our Company

Amerita

Overview

The Application Support Analyst is responsible for the support, configuration, and ongoing optimization of clinical and pharmacy application functionality used within the Home Infusion business. This role serves as an IT liaison between clinical, pharmacy, and operational stakeholders and third-party application vendors. The analyst ensures system stability, supports new functionality, and partners with end-user subject matter experts (SMEs) to deliver reliable, compliant, and efficient clinical application solutions. The analyst will also work closely with data engineers and Power BI developers to resolve data quality issues.

We Offer:

  • Medical, Dental & Vision Benefits plus, HSA & FSA Savings Accounts
  • Supplemental Coverage – Accident, Critical Illness and Hospital Indemnity Insurance
  • 401(k) Retirement Plan
  • Company paid Life and AD&D Insurance, Short-Term and Long-Term Disability
  • Employee Discounts
  • Tuition Reimbursement
  • Paid Time Off & Holidays

Responsibilities

  • Provides day-to-day application support for the organization’s Home Infusion clinical and pharmacy systems, CPR+ or CareTend experience strongly preferred
  • Administers, configures, and maintains third-party clinical and pharmacy applications to support business and patient care workflows
  • Troubleshoots application issues, perform root-cause analysis, and coordinate resolution with vendors, internal IT teams, and end-users
  • Manages application upgrades, patches, and releases, including impact analysis, test planning, execution, and post-release validation
  • Partners with clinical, pharmacy, and operational SMEs to gather requirements, evaluate new functionality, and support application enhancements and customizations
  • Acts as a liaison between the business and vendors to review system capabilities, request enhancements, and track issue resolution
  • Supports system integrations and data flows between clinical/pharmacy applications and other enterprise systems
  • Develops and maintains application documentation, including configuration details, support procedures, and release notes
  • Participates in change management activities to ensure smooth adoption of new features and system updates
  • Identifies and investigates data quality issues, partnering with technical teams to resolve discrepancies and improve data reliability
  • Ensures applications are supported in alignment with regulatory, compliance, and security requirements relevant to pharmacy and clinical operations
  • Provides day-to-day application support for the organization’s Home Infusion clinical and pharmacy systems, CPR+ or CareTend experience strongly preferred
  • Administers, configures, and maintains third-party clinical and pharmacy applications to support business and patient care workflows

Qualifications

  • Bachelor’s degree in Information Systems, Healthcare Informatics, Pharmacy, Nursing, or an equivalent education and work experience.
  • 3–6 years of experience supporting healthcare, clinical, or pharmacy applications in an IT application support or analyst role.
  • Hands-on experience supporting third-party/vendor-hosted applications, including system administration, configuration, troubleshooting, and vendor coordination.
  • Experience working with clinical and/or pharmacy workflows; Home Infusion experience strongly preferred.
  • Strong knowledge of clinical and/or pharmacy application support practices, including administration, configuration, troubleshooting, and ongoing maintenance
  • Working knowledge of pharmacy and clinical operations, with the ability to understand and support Home Infusion workflows.
  • Ability to analyze application issues, identify root causes, and coordinate resolution across vendors, internal IT teams, and business SMEs.
  • Experience supporting application release management activities, including impact assessment, test planning, execution, and post-release validation.
  • Ability to translate clinical and operational requirements into technical solutions and system configurations.
  • Percentage of Travel: 0-20%
  • Driving Position: No
To peform this role will require frequently sitting, and typing on a keyboard with fingers, and occasionally standing, walking, bending, reaching, climbing (stairs/ladders), kneeling, crouching, and stooping. The physical requirements will be the ability to push/pull and lift/carry 1-10 lbs

About our Line of Business

Amerita, an affiliate of BrightSpring Health Services, is a specialty infusion company focused on providing complex pharmaceutical products and clinical services to patients outside of the hospital. Committed to excellent service, our vision is to combine the administrative efficiencies of a large organization with the flexibility, responsiveness, and entrepreneurial spirit of a local provider. For more information, please visit Follow us on Facebook, LinkedIn, and X.

Salary Range

USD $75,000.00 - $95,000.00 / Year
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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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