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Ground Service Equipment Utility Specialist

September 18, 2026

Achieving our goals starts with supporting yours. Grow your career, access top-tier health and wellness benefits, build lasting connections with your team and our customers, and travel the world using our extensive route network. Come join us to create what’s next. Let’s define tomorrow, together. <h2>Description</h2><blockquote style="margin-right: 0px;" dir="ltr"> At United, we have some of the best aircraft in the world. Our Technical Operations team is full of aircraft maintenance technicians, engineers, planners, ground equipment and facilities professionals, and supply chain teams that help make sure they’re well taken care of and ready to get our customers to their desired destinations. If you’re ready to work on our planes, join our Tech Ops experts and help keep our fleet in tip-top shape. Key Responsibilities: As a Ground Service Equipment (GSE) Utility Specialist, you will work in a fast-paced GSE Maintenance Operations department. The GSE Utility Specialist plays a very important role in providing quality service to our internal customers and performs work in accordance with guidelines established in the collective bargaining agreement. <ul> <li style="font-family: Arial;">Identifying and checking tools, test equipment and certain commodities in and out of the warehouse, as well as the servicing, receiving, cleaning, transportation, inventory storage and accounting of tools, test equipment, parts and commodities used in the daily operation</li> <li style="font-family: Arial;">Perform routine maintenance tasks of general nature, such as servicing and transporting equipment</li> <li style="font-family: Arial;">Light maintenance tasks such as replacing head light/taillights, wiper blades, oil changes, excluding troubleshooting</li> <li style="font-family: Arial;">Routine fluid and vehicle operational inspections</li> <li style="font-family: Arial;">Limited cart and dolly work, excluding welding and major structural repairs</li> <li style="font-family: Arial;">Surface treatment on engines, aircraft, and component parts with chemicals and sandblasting equipment</li> <li style="font-family: Arial;">Automotive and light truck tire build up and servicing</li> <li style="font-family: Arial;">Perform minor repairs on food service equipment</li> <li style="font-family: Arial;">Assist Technicians with work as requested</li> <li style="font-family: Arial;">Perform minor repairs on food service equipment</li> <li style="font-family: Arial;">GSE Utility Specialists are represented by the International Brotherhood of Teamsters (IBT)</li> <li style="font-family: Arial;">Salary increases will be administered according to the current IBT/United Contract</li> <li style="font-family: Arial;">New employees are required to join the union</li> <li style="font-family: Arial;">GSE Utility Specialists must be able to work around the clock shifts including weekends and holidays, in the outdoors in all weather conditions</li> <li style="font-family: Arial;">Schedules are bid and awarded according to seniority</li> <li style="font-family: Arial;">Other tasks as assigned and outlined in the CBA</li> </ul> </blockquote> <blockquote style="margin-right: 0px;" dir="ltr"> <ul></ul> </blockquote><h2>Qualifications</h2><blockquote style="margin-right: 0px;" dir="ltr"> <h3 class="MsoNormal" style="line-height: normal; mso-outline-level: 2; background: white; margin: 15.0pt 0in 7.5pt 0in;">What’s needed to succeed:<o:p></o:p></h3> <ul type="disc"> <li class="MsoNormal" style="color: rgb(0, 0, 0); line-height: normal; background: white;">High school diploma/GED or equivalent<o:p></o:p></li> <li class="MsoNormal" style="color: rgb(0, 0, 0); line-height: normal; background: white;">Mechanical competence<o:p></o:p></li> <li class="MsoNormal" style="color: rgb(0, 0, 0); line-height: normal; background: white;">Working knowledge of tools associated with aircraft and automotive repair or ability to work with cleaning solutions and chemicals<o:p></o:p></li> <li class="MsoNormal" style="color: rgb(0, 0, 0); line-height: normal; background: white;">Strong social skills and the ability to function as a team member in a demanding service environment<o:p></o:p></li> <li class="MsoNormal" style="color: rgb(0, 0, 0); line-height: normal; background: white;">Good verbal, written, communication and computer skills<o:p></o:p></li> <li class="MsoNormal" style="color: rgb(0, 0, 0); line-height: normal; background: white;">Mobility requirements include lifting, carrying, crawling, and ladder climbing<o:p></o:p></li> <li class="MsoNormal" style="color: rgb(0, 0, 0); line-height: normal; background: white;">Must be able to work in confined spaces<o:p></o:p></li> <li class="MsoNormal" style="color: rgb(0, 0, 0); line-height: normal; background: white;">Customer focused<o:p></o:p></li> <li class="MsoNormal" style="color: rgb(0, 0, 0); line-height: normal; background: white;">Must be at least 18 years of age<o:p></o:p></li> <li class="MsoNormal" style="color: rgb(0, 0, 0); line-height: normal; background: white;">Must be available to work any shift that is assigned to you within a 24 hour/day, 7 day/week operation which can include late nights, early hours weekends and holidays<o:p></o:p></li> <li class="MsoNormal" style="color: rgb(0, 0, 0); line-height: normal; background: white;">Employees may bid for schedules several times a year and schedules are awarded according to seniority<o:p></o:p></li> <li class="MsoNormal" style="color: rgb(0, 0, 0); line-height: normal; background: white;">Valid state driver’s license and acceptable driving record (suspended, expired, revoked or denied are not considered valid)<o:p></o:p></li> </ul> <h3 class="MsoNormal" style="margin-bottom: 18.75pt; line-height: normal; background: white;">What will help you propel from the pack:<o:p></o:p></h3> <ul type="disc"> <li class="MsoNormal" style="color: rgb(0, 0, 0); line-height: normal; background: white;">Certificate from an accredited trade school<o:p></o:p></li> </ul> </blockquote> The starting rate for this role is $22.11. United Airlines is an Equal Opportunity Employer. We recruit, employ, train, compensate, and promote without regard to race, color, religion, national origin, gender identity, sexual orientation, disability, age, veteran status, or any other protected category under applicable law. We provide reasonable accommodations for applicants and employees with disabilities. To request an accommodation, contact <a href="mailto:JobAccommodations@united.com" target="_blank">JobAccommodations@united.com</a>

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...