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Enterprise Training Advisor I
Job Description:
- Design onboarding and continuing education programs focused on restaurant operations, industry trends and solution-based selling.
- Facilitate instructor-led and virtual learning sessions for sales professionals supporting restaurant owners and operators.
- Develop training content explaining restaurant workflows, customer needs, competitive trends and Clover from Fiserv capabilities.
- Partner with Product Management, Sales Enablement and Restaurant Solutions teams to update curriculum based on product releases and market insights.
- Collaborate with Instructional Designers to create digital learning content, facilitator guides, simulations and knowledge checks.
- Apply restaurant scenarios, customer use cases and consultative selling methods to improve sales readiness.
- Evaluate program effectiveness using learner feedback, performance metrics and stakeholder input, then recommend content improvements.
- Travel up to 80%.
Requirements:
- 6+ years of experience in learning and development, training, sales enablement or a related function.
- 2+ years of experience in restaurant technology, point-of-sale systems, hospitality, merchant services, payments or a related industry.
- 6+ years of experience facilitating training for sales, client-facing or operational teams using instructor-led, virtual or blended learning formats.
- 6+ years of experience developing learning materials, including facilitator guides, presentations, digital content, simulations or assessments.
- 4+ years of experience partnering with business stakeholders to align training programs with measurable business objectives.
- 4+ years of experience using learning management systems or sales enablement platforms to deliver, track or evaluate training.
- Bachelor’s degree or higher in Business Management, Marketing, Hospitality Management, Education, Human Resources or a related field, or equivalent combination of education, related experience and/or military experience.
- Experience with Clover Restaurant or other restaurant point-of-sale and payment solutions.
- Knowledge of restaurant operations, including front-of-house, back-of-house, online ordering, delivery, inventory management, employee management and payment workflows.
- Experience developing sales certification programs or competency frameworks.
- Formal facilitation certification from an accredited training organization.
- Must currently possess valid and unrestricted U.S. work authorization; candidates requiring sponsorship now or in the future will not be considered.
Benefits:
- Fuel Your Life program to support your physical, financial, social, and emotional well-being.
- Paid holidays and generous time away policies.
- No-cost mental health support through Employee Assistance Programs.
- Living Proof program to recognize your peers’ extra effort with points redeemable for rewards.
- Eight Employee Resource Groups to foster a collaborative culture and expand your network.
- Unparalleled professional growth with training, development, and internal mobility opportunities.
- Medical, dental, vision, life, and disability insurance options available from day one.
- Retirement planning including 401k match and discounted shares with the Employee Stock Purchase Plan.
- Tuition assistance and reimbursement program.
- Paid parental and military leave.
- Annual incentive opportunity, which may be delivered as a mix of cash bonus and equity awards, for incentive-eligible associates.
