Data Incident and Problem Management Analyst

Job Description:

  • Coordinate incident response activities for data platform and application incidents
  • Lead root cause analysis for significant incidents and document findings, contributing factors, and corrective/preventive actions
  • Manage the problem management process, including recurring issues, known errors, and long-term remediation plans
  • Facilitate post-incident reviews and continuous operational improvement initiatives
  • Maintain incident and problem management documentation, logs, timelines, and resolution records
  • Develop and maintain incident response runbooks, escalation procedures, and stakeholder communication protocols
  • Track and report incident and problem management metrics such as MTTR, recurrence rates, and SLA compliance
  • Serve as Security & Compliance Engineer by implementing and monitoring security controls, configurations, and compliance requirements
  • Support security incident response, vulnerability remediation, and compliance audits
  • Partner with DevSecOps, data governance, and infrastructure teams
  • Conduct trend analysis on incidents and security events and recommend preventive measures
  • Support audits and regulatory reporting with incident, problem, and security compliance documentation
  • Facilitate communication and coordination across cross-functional teams during major incidents
  • Lead incident triage, escalation, communications, tracking, and resolution
  • Coordinate response across Data Engineering, Cloud, DBA, DevSecOps, Security, Application, and Governance teams
  • Ensure operational activities align with data security, privacy, access control, retention, and regulatory requirements
  • Develop incident and problem management dashboards, metrics, trends, and reports
  • Support disaster recovery, continuity, and major incident exercises

Requirements:

  • MA/MS degree with 5+ years of general experience in information systems and 5+ years of specialized experience, or BS/BA degree with 7+ years of general experience in information systems and 5+ years of specialized experience
  • Experience may be considered in lieu of degree
  • Experience assisting with testing, writing acceptance criteria, and confirming test case results
  • Experience producing relevant and current requirements, sizing user stories correctly, and removing roadblocks before sprint start
  • Proven experience as a Business Analyst on enterprise IT or data programs
  • Experience supporting cloud data platforms, analytics, or data initiatives
  • Strong skills in requirements management, data analysis, and documentation
  • Ability to work with technical and non-technical stakeholders
  • Experience in Agile/Scrum environments and using Jira/Confluence
  • Familiarity with data governance, metadata management, and data quality practices
  • Experience with SQL for data querying and validation
  • Proficiency with BI/reporting tools such as Power BI, Tableau, or QuickSight
  • Familiarity with statistical analysis tools/techniques such as Excel, R, or Python preferred
  • Experience with cloud data platforms such as Snowflake, Databricks, or AWS preferred
  • Understanding of data architecture concepts including data lake, lakehouse, and warehouse
  • Strong analytical, problem-solving, and statistical analysis skills with attention to detail and data accuracy
  • Ability to clearly communicate insights to varied business and technical audiences
  • Experience supporting compliance-driven or statutory reporting preferred
  • Familiarity with STTM/data mapping tools preferred
  • Experience mentoring or leading analytical work is a plus
  • Federal or regulated-environment experience is a plus
  • Experience with data governance and data quality programs preferred
  • Experience supporting AI/ML and advanced analytics initiatives preferred
  • Understanding of cloud infrastructure, data platforms, cybersecurity, and compliance
  • Experience with AWS/GovCloud, security operations, and Federal environments preferred
  • ITIL, Security+, AWS, or related certification preferred
  • Excellent presentation and communication skills, oral and written
  • Consultant mindset and ability to work with high-level customer stakeholders
  • Experience identifying and applying industry tools, solutions, methods, best practices, and emerging technologies
  • Ability to work effectively independently and as part of a team
  • Strong crisis management and communication skills
  • No security clearance required
  • US citizenship is not required

Benefits:

  • Medical plan options, some with Health Savings Accounts
  • Dental plan options
  • Vision plan
  • 401(k) plan with pre-tax and post-tax contributions and company match
  • Full flex work weeks where possible
  • Vacation, sick, and personal time
  • Paid holidays
  • Paid parental leave
  • Military leave
  • Bereavement leave
  • Jury duty leave
  • 15 days of paid leave per calendar year for new employees, prorated based on hire date
  • 10 paid holidays per year, prorated based on hire date
  • Up to 160 hours of paid family leave in a rolling 12-month period for eligible employees
  • Short- and long-term disability benefits
  • Life insurance
  • Accidental death and dismemberment insurance
  • Personal accident insurance
  • Critical illness insurance
  • Business travel and accident insurance
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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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