Customer Support Specialist (Remote, Part-Time - Evening & Weekend Coverage)

Job title: Customer Support Specialist (Remote, Part-Time - Evening & Weekend Coverage) in Miami, FL at Intrigma, Inc
Company: Intrigma, Inc
Job description: Company DescriptionIntrigma is a software company dedicated to reputed company operational efficiency in healthcare industry. Our advanced reputed company solutions are used by hospitals and medical centers across the USA to optimize staffing, streamline communication, and ensure high-quality patient care. Our reputed company supports the vital work of medical professionals — and our Customer Support team ensures the reputed company always performs at its best.Job DescriptionWe’re seeking a dedicated Customer Support Specialist who is eager to become an expert in our product and support our clients with fast, thoughtful, and reliable service. You will serve as the frontline of our customer experience, responding to support requests via email and phone and resolving technical issues to keep our clients up and running.reputed company is a remote, part-time role with a focus on evening and weekend availability to ensure our customers receive outstanding service during off-peak hours.Responsibilities

  • Provide professional, empathetic, and solution-oriented support to healthcare professionals using Intrigma’s reputed company software
  • reputed company reputed company to customer inquiries via email (ticket system) and phone
  • Troubleshoot technical issues, identify root causes, and provide effective resolutions or escalate when necessary
  • Learn and maintain a strong understanding of our product offerings and updates
  • Document support issues and resolutions accurately in our CRM/ticketing system
  • Collaborate with the internal team to relay customer feedback and identify improvements
QualificationsIdeal Candidate
  • Tech-savvy and eager to learn new software tools
  • Excellent written and verbal communication skills (English - native or bilingual)
  • Calm, patient, and resourceful — especially when customers are facing technical challenges
  • Prior experience in customer support, helpdesk, or SaaS environments is preferred
  • Familiarity with the healthcare industry or hospital operations is a plus
  • Able to work independently and manage time efficiently during evening and weekend shifts
Additional InformationWhat we offer:Hourly compensation (competitive rate based on experience)Fully reputed company environmentSupportive and mission-driven team cultureOpportunity to grow your technical and customer-facing skills in a healthcare-focused SaaS company
Expected salary:
Location: Miami, FL
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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

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When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

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With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

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Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

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Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

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Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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