Customer Support- Email Only – Temporary

MarathonFoto is a leading sports photography company based in the United States. We capture unforgettable moments for athletes at some of the world's most prestigious marathons, including events in Boston, Chicago, and New York.

Participants can view and purchase their race photos on

Seasonal Customer Service Opportunity- 1 week in October and 1 week in November.

We are currently seeking several talented and customer-focused agents to join our Customer Service Team during our busy fall marathon season. This is a short-term, fully remote position, offering flexibility and the opportunity to support athletes from around the world.

Work Schedule

October: October 12th–17th (approximately 15–25 hours)

November: November 2nd–7th (approximately 15–25 hours)

•Monday through Friday (weekend availability is optional)

• Work at your preferred time of day

• Estimated hours are based on last year's ticket volumes and may vary depending on customer demand. Actual hours worked may be lower or higher than estimated.

Training will be conducted via Zoom and is mandatory.

Preferred dates:

• September 25th (2 hours)

• October 2nd (2 hours)

Sessions will be held in the morning (CT/ET).

Responsibilities

• Respond to customer emails promptly and professionally using Freshdesk.

• Assist customers with existing orders, photo galleries, photo assignments, and new purchases.

• Navigate multiple systems and technologies to gather information and resolve customer inquiries.

• Accurately document customer interactions and actions taken.

• Maintain flexibility to support varying ticket volumes throughout the event periods.

Requirements

• Reliable laptop and stable internet connection.

• Availability to attend and complete all required training sessions.

• Ability to quickly learn new systems, tools, and procedures.

• Strong attention to detail and ability to follow instructions accurately.

• Excellent time-management skills and ability to work independently.

• Strong written and verbal communication skills in English.

• Effective problem-solving and critical-thinking abilities.

• Experience with CRM or customer support software is a plus.

• Ability to manage changing priorities and organize workload efficiently.

Compensation

$20 USD per hour

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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