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Customer Service Representative - Remote
Pay rate: $16/hr
Who we are:
At InteLogix, we are passionate about empowering individuals and organizations to achieve their full potential. As a trusted leader in our industry, we are committed to providing innovative solutions and exceptional services that make a positive impact. We believe in the power of teamwork, integrity, and the commitment to excellence. Join us at InteLogix and be part of a dynamic organization that strives to create a brighter future, one where our collective efforts shape and empower the world around us. Together, we can make a difference.
What’s the Role About?
If you like to solve problems and interact with people from across the country, or maybe just a few towns over, this is the career for you!
In this role, you will be a creative problem solver, results oriented, and empathetic customer partner that connects, navigates, influences, and provides solutions.
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Are you energetic, enthusiastic with an engaging personality?
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Are you driven to deliver effective results while providing excellent customer service?
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Do you have extraordinary communication skills?
What’s in it for YOU?
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Paid Training
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Medical, Dental, and Vision Insurance
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Paid Time Off
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Employee Discounts
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Full-time, non-seasonal
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Career Advancement
Responsibilities:
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Respond to incoming customer calls regarding their electric and gas services
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Educate customers on billing details including explaining charges, payment options, and available assistance programs
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Provide accurate information and solutions to customers, ensuring a high level of customer satisfaction.
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Focus on first call resolution with each customer.
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Identify opportunities to add additional services or upgrades that align with customer needs.
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Assist customers with account management, including updates to personal information and services.
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Document customer interactions in the call tracking system.
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Handle all customer calls, despite the degree of difficulty, in a courteous and business-like fashion
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Demonstrate the ability to handle pressure when attempting to meet deadlines and performance goals
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Perform additional duties as required by management
Qualifications:
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High School Diploma or GED is required
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1 year of customer service experience is required
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1 year of call center experience is preferred
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Excellent customer service experience
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Strong written and verbal communication skills
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Natural ability to empathize with customers
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Ability to project and convey a positive, concerned, and professional image to customers
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Ability to be adaptable and quickly adjust to change
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Must be able to conduct research efficiently and effectively while working within specific time constraints
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Adhere to policies and procedures
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Adhere to work schedule and punctuality requirements
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Must be able to type quickly and accurately, use a mouse effectively, and have a basic understanding of Windows-based operating systems
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Must be able to maintain a high level of confidentiality in dealing with customer information
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Must be able to provide quality customer service and able to work with difficult customers on occasion, while still maintaining a strict level of professionalism
Work at home requirements:
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Must have reliable, high-speed internet with a wired ethernet connection (WiFi is not acceptable).
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Download speed must be 10 Mbps or higher.
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Upload speed must be 5 Mbps or higher.
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Dedicated workspace that is in a quiet and distraction free environment.
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InteLogix will provide a computer to use for the duration of the position.
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Must have personal device for 2 factor authentication
All job offers are contingent upon completion of drug and background checks.
InteLogix is an equal opportunity employer: M/F/Disabled/Vet
