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Customer Service Representative - Remote
LaSalle Network is hiring for a Remote Customer Service Representative with a leading benefits enrollment company known for providing exceptional healthcare, life insurance, and disability benefits services.
The Remote Customer Service Representative will be a key contact point for clients, assisting with benefits education, enrollment transactions, and resolving customer inquiries. This role offers an excellent opportunity to join a growing team dedicated to delivering superior customer support within a dynamic, client-focused environment.
Responsibilities:
- Educate and advise callers on their benefits, the system, and all related processes
- Process enrollment-related transactions and take ownership of issues through resolution
- Research customer requests and follow up with customers as needed
- Assist with company projects and administrative tasks as assigned
- Efficiently navigate multiple screens and platforms including AI-assisted resources, Microsoft Teams, and client portals to ensure accurate documentation
Qualifications:
- High school diploma
- 2+ years Customer Service experience required
- Must have strong verbal and written communication; m
LaSalle Network is an Equal Opportunity Employer m/f/d/v.
LaSalle Network is the leading provider of direct hire and temporary staffing services. For over two decades, LaSalle has helped organizations hire faster and connect top talent with opportunities, from entry-level positions to the C-suite. With units specializing in Accounting and Finance, Administrative, Engineering, Marketing, Technology, Supply Chain, Revenue Cycle, Call Center, Human Resources and Executive Search. LaSalle offers staffing and recruiting solutions to companies of all sizes and across all industries.
LaSalle Network is the premier staffing and recruiting firm, earning over 100 culture, revenue and industry-based awards from major publications and having its company experts regularly contribute insights on retention strategies, hiring trends and hiring challenges, and more to national news outlets. LaSalle Network offers temporary Field Employees benefit plans including medical, dental and vision coverage. Family Medical Leave, Worker's compensation, Paid Leave and Sick Leave are also provided.
View a full list of our benefits here:
All assignments are at-will and their duration is subject to change.
Remote
Skills:
Accounting, Administrative Skills, Artificial Intelligence (AI), Call Centers, Customer Support/Service, Disability Accommodations, Documentation, Finance, Health Insurance, High School Diploma, Human Resources, Life Insurance, Marketing, Microsoft Product Family, Multiplatform/Cross-Platform, National News, Presentation/Verbal Skills, Problem Solving Skills, Publications, Resolve Customer Issues, Retention Programs, Supply Chain, Writing Skills
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LaSalle Network
