Customer Service Representative - Field Solutions

<strong>Join Our Team<br><br></strong>In 2022, the Atlanta Journal-Constitution named Primerica one of the best places to work for the ninth consecutive year. Also in 2022, Primerica was named one of the Best Employers for Diversity by Forbes for the second consecutive year. Forbes also named Primerica as one of America’s best Insurance companies for 2022. Primerica ranks 6th among 25 companies included in the Term Life Insurance category. Over the past seven years Primerica has consistently been voted Best Employer by Gwinnett Magazine in its special "Best of Gwinnett" winner editions. Primerica is a great place to work! Join our team to experience what it’s like to work at “one of the best places to work in the metro Atlanta”.<br><br><strong>About This Position<br><br></strong>We are seeking Customer Service Representatives to work in the Agent Services department for our corporate office in Duluth, Georgia.<br><br>Remote or hybrid working schedule is an option after training. Remote work requires a certain level of internet speed.<br><br>The Customer Service Representative 1 works in one of these departments delivering exemplary customer service to Primerica term life policyholders and agents. The CSR addresses verbal and written inquiries pertaining to term life insurance policies. They assist clients with questions regarding billing, policy coverage, underwriting, or contract changes.<br><br><strong>Responsibilities & Qualifications<br><br></strong>In addition the CSR will identify concerns, asks appropriate questions, respond to inquiries in a concise and courteous manner while documenting all research findings thoroughly. This role will perform corrections identified during the call and forwards corrections to the appropriate party for further processing or approval when necessary. Recognizes priority situations and understands when to notify appropriate parties.<br><br><strong>Qualifications, Skills And Abilities<br><br></strong><ul><li>1 year of call center customer service experience preferred but not required</li><li>Minimum high school diploma or GED</li><li>Previous insurance or financial services experience is a plus</li><li>Excellent PC skills</li><li>Intermediate skills in Microsoft Word</li><li>Excellent verbal and written communication skills</li><li>Excellent customer service skills</li><li>Attention to detail</li><li>Ability to maintain knowledge of company’s products and procedures</li><li>Ability to communicate professionally with irate customers<br><br></li></ul><strong>Schedule<br><br></strong><ul><li>40 hours per week</li><li>Monday–Friday 9:00am - 6:00pm<br><br></li></ul><strong>Salary<br><br></strong><ul><li>$30,000-$33,000 based on experience<br><br></li></ul><strong>Remote Work Requirements<br><br></strong><ul><li>Personal Computer / Laptop</li><ul><li>PC or MAC</li><li>PC: Windows 10 compatible only ( Cannot be Windows 7,8,9)</li><li>Cannot use a Chromebook</li></ul><li>Internet Access – speed requirements:</li><ul><li>Upload speed 8mbps</li><li>Download speed 15mbps<br></li></ul></ul><strong>Additional Information<br><br></strong>The Customer Service Representative 1 position is the first step in a rewarding career path. Our Customer Service Representatives have a defined opportunity for career growth with detailed steps to receive a promotion. These steps include knowledge, skills, and performance required to progress in the department. An employee can make a plan to obtain what is necessary in each of these areas to achieve growth and success. Primerica offers career growth and opportunities to make your future as productive and rewarding as it can be. Employees can apply to other jobs within our company after being in their position for 1 year.<br><br><strong>FLSA Status<br><br></strong>This position is exempt (not eligible for overtime pay):<br><br>No<br><br><strong>Our Benefits<br><br></strong><ul><li>Day one health, dental, and vision insurance</li><li>401(k) Plan with competitive employer match</li><li>Vacation, sick, holiday and volunteer time off</li><li>Life and disability insurance</li><li>Flexible Spending Account & Health Savings Account</li><li>Professional development</li><li>Tuition reimbursement</li><li>Company-sponsored social and philanthropy events<br><br></li></ul>It has been and will continue to be the policy of Primerica, Inc., and its subsidiaries to be an Equal Opportunity Employer. We provide equal opportunity to all qualified individuals regardless of race, sex, color, religious creed, religion, national origin, citizenship status, age, disability, pregnancy, ancestry, military service or veteran status, genetic or carrier status, marital status, sexual orientation, or any classification protected by applicable federal, state or local laws.<br><br>At Primerica, we believe that diversity and inclusion are critical to our future and our mission – creating a foundation for a creative workplace that leads to innovation, growth, and profitability. Through a variety of programs and initiatives, we invest in each employee, seeking to ensure that our people are not only respected as individuals, but also truly valued for their unique perspectives.

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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