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Customer Service Rep
<strong>Job Description<br><br></strong><strong>About SEKO<br><br></strong>SEKO started out in business in 1976, operating out of a single Chicago office. Since then, we have built a solid reputation throughout the world as an innovative and flexible provider of first-class logistics services. We provide complete Supply Chain Solutions, specializing in transportation, logistics, forwarding and warehousing. We also lead the industry with innovative and customizable IT solutions, which provide a seamless flow of information and give our growing customer base true supply chain visibility. With over 120 offices in 40 countries worldwide, our unique shareholder management model enables you to benefit from Global implementation experience and expertise across all industry sectors, coupled with vital in-country knowledge and service at the local level.<br><br><strong>Key Accountabilities Include<br><br></strong><ul><li>Addressing day to day customer needs and requests.</li><li>Conduct should be professional with good communication skills. Professional phone and email manner and communication skills.</li><li>Extreme attention to detail and ability to multitask on several projects or customer requests/orders.</li><li>Working with operations to resolve customer service issues.</li><li>Assisting with customer billing issues.</li><li>Ensuring vendor information is complete in the system.</li><li>Maintains customer records by updating account information.</li><li>Preparing shipping documents (i.e. – Labels/Compliance labels, BOL’s, etc.)</li><li>Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.</li><li>Contributes to team effort by accomplishing related results as needed.</li><li>Cross training as required.</li><li>Balances team and individual responsibilities and identifies and resolves problems in a timely manner.</li><li>Participate in the development of a safe and healthy workplace. Comply with instructions given for their own safety and health and that of others, in adhering to safe work procedures. Co-operate with management in its fulfilment of its legislative obligations.</li><li>Other duties as assigned by management<br><br></li></ul><strong>Requirements<br><br></strong><ul><li>Ability to use Warehouse Management Systems (WMS)</li><li>Basic proficiency in Microsoft Office, internet, web-based and job specific software applications. Accurate typing and data entry skills and ability to generate routine reports.</li><li>Ability to add, subtract, multiply and divide</li><li>Communication skills include responding promptly and professionally to customer needs, effectively presenting information one-on-one or in small group situations and basic written correspondence.</li><li>Balances team and individual responsibilities and identifies and resolves problems in a timely manner.</li><li>Must be able to read, write and speak English fluently.<br><br></li></ul><strong>Education & Experience<br><br></strong><strong>Minimum<br><br></strong>High School Diploma or GED equivalent required; Prior experience in customer service, warehousing, shipping and receiving a plus.<br><br><strong>Preferred<br><br></strong><ul><li>Bi-lingual is a plus, but not required<br><br></li></ul><strong>Specialist Certifications<br><br></strong><ul><li>None<br><br></li></ul><strong>Compensation And Benefits<br><br></strong>Base salary range and benefits information for this position are being included in accordance with requirements of various state/local pay transparency legislation. Please note that base salaries may vary for different individuals in the same role based on several factors, including but not limited to location of the role, individual competencies, education/professional certifications, qualifications/experience, performance in the role and potential for revenue generation (Producer roles only).<br><br><strong>Compensation<br><br></strong>The base salary compensation range being offer for this role is $18 - $25 USD per year. This role is also eligible for an annual incentive bonus.<br><br>SEKO Logistics is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.<br><br><strong>Benefits Designed With You In Mind<br><br></strong>At SEKO Logistics, we are committed to supporting your well-being, professional growth, and financial stability (eligibility requirements apply). Our comprehensive benefits package includes:<br><br><ul><li>Health and Welfare Benefits: Medical (including prescription coverage), Dental, Vision, Health Savings Account, Commuter Account (IL only), Flexible Spendings Account, Health Care and Dependent Care Flexible Spending Accounts, Group Accident, Group Accident, Critical Illness and hospital indemnity program, Life Insurance, AD&D, Wellbeing Program and Work/Life Resources (including Employee Assistance Program)</li><li>Leave Benefits: Paid Holidays, Annual Paid Time Off (includes paid state/local paid leave where required), Short-Term Disability, Long-Term Disability, Other Leaves (e.g., Bereavement, FMLA, ADA, Jury Duty, Military Leave, and Parental and Adoption Leave)</li><li>Retirement Benefits: Contributory Savings Plan (401k).<br><br></li></ul>SEKO Worldwide is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
