Credit Marketing & Communications – Publishing Administrator – Chicago

About the position

The Credit Marketing & Communications group is seeking a highly motivated individual to join its Credit Communications team as a Publishing Administrator in Chicago. The Publishing Administrator will assist analysts in publishing content to the Morningstar DBRS website and third-party vendors. The successful candidate will work in the company’s proprietary database and content management system, with responsibilities that include responding to analyst queries; troubleshooting common workflow issues; verifying ratings and related data; managing web content; and reporting on audience engagement.

Responsibilities

  • Develop expertise in the company’s proprietary systems and assist analysts by answering their queries and troubleshooting common workflow issues.
  • Verify rating submissions and ensure related data is accurate, in line with company standards and regulatory requirements.
  • Publish press releases, rating reports, commentaries, and other company documents to the Morningstar DBRS website.
  • Manage content on the Morningstar DBRS website, dedicated microsites on ESG and other topical themes; our recommended reading list; and our company publications and contact information.
  • Monitor the Publishing Coordinator inbox and manage the team’s daily assignments.
  • Respond to requests in a timely manner.
  • Maintain relationships with analysts, management, and other stakeholders to ensure requests are fulfilled and deadlines are met.

Requirements

  • Minimum of 2 years’ experience in a similar administrative role, preferably in the financial services industry.
  • Expertise in Microsoft Outlook, Word, Excel, and PowerPoint.
  • An eye for detail.
  • Strong organizational and multitasking abilities.
  • Capacity to work independently, as well as part of a team.
  • Ability to transition between dual roles as required.

Nice-to-haves

  • Familiarity with basic HTML and content management systems an asset.

Benefits

  • 100% 401k match up to 6% of salary
  • Stock Ownership Potential
  • Company provided life insurance - 1x salary + commission
  • Comprehensive health benefits (medical/dental/vision) including potential premium discounts and company-provided HSA contributions (up to \$500-\$2,000 annually) for specific plans and coverages
  • Additional medical Wellness Incentives - up to \$300-\$600 annual
  • Company-provided long- and short-term disability insurance
  • Trust-Based Time Off
  • 6-week Paid Sabbatical Program
  • 6-Week Paid Family Caregiving Leave
  • Competitive 8-24 Week Paid Parental Leave
  • Adoption Assistance
  • Leadership Coaching & Formal Mentorship Opportunities
  • Annual Flex Stipend - \$1000 annually to cover personal education & well-being expenses
  • Tuition Reimbursement
  • Charitable Matching Gifts program
  • Dollars for Doers volunteer program
  • Paid volunteering days
  • 15+ Employee Resource & Affinity Groups
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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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