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Confluent - Cloud Subject Matter Expert

September 15, 2026

Introduction At IBM Software, we transform client challenges into solutions. Building the world’s leading AI-powered, cloud-native products that shape the future of business and society. Our legacy of innovation creates endless opportunities for IBMers to learn, grow, and make an impact on a global scale. Working in Software means joining a team fueled by curiosity and collaboration. You’ll work with diverse technologies, partners, and industries to design, develop, and deliver solutions that power digital transformation. With a culture that values innovation, growth, and continuous learning, IBM Software places you at the heart of IBM’s product and technology landscape. Here, you’ll have the tools and opportunities to advance your career while creating software that changes the world. Your Role And Responsibilities As a Cloud Subject Matter Expert, you play a key role in enhancing the client experience and resolving issues impacting IBM client business. You lead the problem resolution process through analysis and troubleshooting of various complexity issues to ensure client satisfaction and minimize business impact. Your Primary Responsibilities Will Include <ul><li>Serving as the primary technical authority, escalation point and design advisor for the customer’s Kafka and Confluent Cloud platform, partnering with platform, application and SRE teams</li><li>Advising on the optimization of data streaming architectures and adoption of Confluent functionality and best practices to maximize business value, ROI, resilience and stability of production workloads</li><li>Designing and reviewing enterprise-grade event-driven architectures, including topic design, schema strategy, data contracts and integration patterns</li><li>Proactively identifying and resolving operational issues before they affect business continuity, while advising on production readiness, monitoring, capacity planning, failure handling, operational runbooks and change management</li><li>Guiding security, access control, governance, risk, compliance and audit alignment for platform usage</li><li>Delivering hands-on architecture reviews,technical workshops and best-practice coaching to promote customer self-sufficiency</li><li>Supporting incident response and root cause analysis while contributing to proof-of-concept development, operational software designs, reusable patterns and customer-informed product improvements </li></ul>Preferred Education Master's Degree Required Technical And Professional Expertise Required Professional and Technical Expertise: <ul><li>Technical leadership as an authority, escalation point or design advisor for enterprise Kafka and Confluent Cloud platforms</li><li>Analysis and troubleshooting of complex technical issues across distributed systems and client IT environments, including performance, reliability, connectivity, configuration, billing and account-related issues, along with the development of solutions or workarounds that minimize business impact</li><li>Design or review of event-driven architectures and guidance on production readiness, operational excellence and change management</li><li>Coordination and collaboration with cross-functional teams, including Development, Services, Field, Support, Engineering, platform, application and SRE teams, to deliver relevant, timely and effective solutions</li><li>Creation and reuse of knowledge assets, technical documentation and enablement content to promote client self-sufficiency and improve team effectiveness</li><li>Use of case data and client feedback to drive improvements in product quality, functionality, serviceability and usability </li></ul>Preferred Technical And Professional Experience Preferred Professional and Technical Expertise : <ul><li>Proficiency with Kafka, Confluent Cloud, Kafka Streams, Apache Flink, Schema Registry and Kafka Connect in enterprise production environments</li><li>Advanced troubleshooting of complex distributed-system and client IT environment issues involving multiple services, integrations, dependencies or failure modes</li><li>Delivery of hands-on architecture reviews, technical workshops and deep-dive sessions while developing secure, governed and reusable solutions that promote self-sufficiency for developers, platform teams and operations teams</li><li>Work in regulated or highly controlled environments, contributing product feedback, reference architectures, reusable patterns and technical documentation based on enterprise customer use cases</li></ul>

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...