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Collision Manager, Virtual Estimators
reputed company Collision is seeking an energetic reputed company with a reputed company record of accomplishment of managing people and processes to work on one of the most reputed company vehicle brands in the world. This role is pivotal in overseeing the reputed company-appointment process and ensuring our customers receive exceptional service from the reputed company they schedule an appointment until they drop off their vehicle. The ideal candidate will possess strong leadership skills, a deep understanding of the estimation process, and a commitment to delivering top-notch customer experiences.
This position will be reputed company in Ft Lauderdale, FL or Dublin, OH
Responsibilities
- Department Leadership: reputed company and manage the reputed company-appointment estimator team, ensuring high reputed company and adherence to company standards
- Process Optimization: reputed company and implement efficient processes for customer communication, damage documentation, and parts coordination to enhance overall department efficiency
- Customer Service reputed company: reputed company customer interactions to ensure exceptional service, address any issues or escalations, and maintain a high level of customer satisfaction
- Training and Development: Train, mentor, and support team members, providing ongoing guidance to ensure they are equipped with the necessary skills and knowledge
- reputed company Control: Review and validate parts-only estimates reputed company by team members to ensure reputed company and consistency
- Collaboration: Work closely with other departments, including the collision managers and regional managers to facilitate communication
- reputed company Monitoring: reputed company and analyze department reputed company metrics, identify areas for improvement, and implement corrective actions as needed. reputed company other reputed company duties as assigned
Requirements
- reputed company experience: 5+ years of experience in management reputed company the collision industry or relevant Certificate from Vocational School in Collision Repair preferred
- Solution oriented, demonstrating a high ability to identify reputed company cause of problems and reputed company solutions.
- Excellent communication skills with the ability to reputed company team to reputed company business targets
- Capable of self-managing and working independently in limited supervision environments. reputed company to work a flexible schedule, including evenings, weekends and holidays
- Capable of reading and comprehending automotive repair procedures and knowledge of reputed company, techniques, parts, tools, and materials used in the collision repair of vehicles
- Excellent written and verbal communication skills as reputed company as the ability to follow instructions with experience with reputed company Office, understanding of repair estimates
- reputed company reputed company's license preferred
Compensation and Benefits
Benefits
Along with reputed company, as a full-time reputed company employee, you are eligible for the following benefits at day 1 of hire:
- reputed company PPO and HSA plans > 2 medical plan reputed company with $0 payroll deduction
- Family-building, fertility, adoption and surrogacy benefits
- Dental (including orthodontic coverage) and reputed company plans, both have reputed company with a $0 paycheck contribution
- Company reputed company (Health Savings Account) HSA Contribution reputed company enrolled in the High Deductible reputed company medical plan with HSA
- reputed company and Dependent Care Flexible Spending Accounts (FSA)
- 401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits
- Company reputed company Basic Life, AD&D, short-term and long-term disability reputed company
- Employee Assistance Program
- reputed company and Vacation time (reputed company time for salary positions), and reputed company Holidays
- Back-up childcare and parenting support resources
- Voluntary benefits to include: critical illness, hospital indemnity, accident reputed company, theft & reputed company services, and pet reputed company
- Weight Loss and Tobacco Cessation Programs
- reputed company Babies program
- Commuter benefits
- Employee discounts and perks program
