Client Success Manager | Retail Media | Remote (USA-based) | $80k - $100k USD + Bonus

Client Success Manager | Retail Media | Remote (USA-based) | $80k-$100k USD + Bonus


The Company:


A rapidly expanding advertising technology organisation is transforming how brands, sellers, and agencies manage retail media across major e-commerce platforms. By combining artificial intelligence, advanced analytics, and expert advertising support, the company helps advertisers improve campaign performance, streamline operations, and scale revenue growth. Its platform enables users to build customised advertising strategies while balancing automation with human oversight, giving advertisers greater transparency and control in an increasingly complex digital advertising environment.


The Role:


An innovative technology organisation is seeking a Client Success Manager to support and grow relationships with enterprise customers using its AI-driven advertising platform. This role will focus on ensuring clients receive exceptional support from onboarding through ongoing account management, helping them maximise value from the platform. The successful candidate will act as a trusted partner to brands and agencies, providing strategic guidance, resolving issues, and identifying opportunities to strengthen engagement and long-term success. Working closely with internal teams across product, sales, and operations, this individual will play a key role in improving client experience, strengthening workflows, and supporting continued customer growth. This is a remote role however if a candidate lives in Bellevue, they are expected to go into the office 4-days a week (Monday to Thursday).


Responsibilities:


  • Build and maintain strong relationships with enterprise brands and agency partners
  • Provide strategic and tactical support to clients to help them maximise platform performance
  • Lead client onboarding and contribute to the development of scalable onboarding processes
  • Act as the primary contact for client inquiries, escalations, and issue resolution
  • Collect customer feedback and share insights with product teams to support platform improvements
  • Collaborate cross-functionally with sales, product, and support teams to enhance the client experience
  • Track account engagement and usage metrics to identify growth opportunities and potential risks
  • Identify opportunities for account expansion and support retention initiatives
  • Develop client education resources including training materials, webinars, and documentation
  • Maintain clear reporting processes and document product issues or client feedback


Requirements:


  • Bachelor’s degree in Business, Communications, or a related field is preferred
  • 5+ years of experience in client success, account management, customer service, or a related role
  • Experience working within Amazon Ads, Amazon DSP, AMC, retail media, or advertising technology environments
  • Strong communication and relationship-building skills
  • Experience managing stakeholder relationships across internal teams and external partners
  • Ability to coordinate programs and processes across cross-functional teams
  • Comfortable working independently in a fast-paced and evolving environment



#brendangreenway #welcometowhitebay



Remote

Skills:
Advertising, Artificial Intelligence (AI), Automation, Campaigns, Communication Skills, Cross-Functional, Customer Escalations, Customer Experience, Customer Relations, Customer Support/Service, Customer/Client Research, Develop and Maintain Customers, Documentation, Identify Issues, Metrics, Onboarding, Organizational Skills, Performance Management, Problem Solving Skills, Process Management, Product Documentation, Product Support, Project/Program Coordination, Relationship Management, Retail, Retail Management, Revenue Growth, Sales, Sales Management, Sales Operations, Scalable System Development, Team Player, Webinar, eCommerce


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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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