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Chief Operator - Rail Flaw Detection
About the position
The Chief Operator's responsibility is for the overall execution of service operations in Rail Flaw Detection provided to the customers. Provide the highest quality performance to exceed the competitions service in every possible way, ensuring customer requirements are met as it may be stated on the contracts or agreements and build customer relationships based on respect, transparency and confidence. Chief Operator represents the company image as much as any other Team members. Chief Operator is also responsible for the safety of his Operator at all time, guiding proper attitude, behavior and communication skills to create an environment of trust and respect.
Responsibilities
- Chief Operator reports directly to the Field Manager. In his absence, will report directly to other Field Manager in place or Manager of UT RFD Services as a last resort.
- Will remain well versed with a professional attitude towards colleagues, customers and general public reflecting a positive image for the company.
- Shall ensure that all railroad and highway safety as well as operating procedures are maintained and applied to the best of his capacity.
- Shall be accountable, professional, drive safety and quality as the number one priority.
- Shall be open to changes in the workplace and apply directives according to set standards established.
- Shall perform a high-quality test for all customers and consistently improve operation where indicated by subordinates.
- Adhere and execute instructions in reference books and customer playbooks.
- Shall partner with Operator maintains a high standard of maintenance, including cleanliness and 5S on trucks and high precision calibration of equipment at all times.
- Produce all necessary paperwork including but not limited to, daily reports, maintenance reports, trip reports, etc.
- Is the overall responsible of the vehicle and it’s maintenance.
- Display his experience in Rail Flaw Detection testing.
- Improves fleet uptime to meet goals plans set by upper management.
- Ensures Logbooks, DOT papers including Timesheets are maintained.
- Ensure compliance with all DOT regulations including hours of serviced regulation.
- Will coach, train, protect and assist new employees, Training Chief Operators and Operators, in the wanted work environment established.
- Complete weekly expense reports, timesheets, inventory and general truck condition (repairs needed current and preventive).
- Chief Operator is responsible for the lodging location chosen and ensures truck is parked at same location.
Requirements
- Have at least 5 years of service in the RFD Industry, service management, or related leadership experience.
- 3 to 5 years’ experience on class I railroads.
- Knowledge of Rail Flaw Detection testing practices.
- Excellent safety record within All class railroads, class I without exception.
- Knowledge in computer programs, RFD truck functionality, electrical and mechanical is a plus.
- Valid driver’s license Class A or B preferred.
- Respected from peers.
- ASNT-1A Ultrasonic Levels I and II training successfully completed and valid.
- Excellent written and verbal communication skills with high level of attention to detail.
- Minimum of a High school diploma or GED.
- Mechanical, electrical, troubleshooting knowledge preferred.
- Microsoft Office skills, including and not limited to Excel, Word, Microsoft Teams, Concur, and more.
- Ability to manage cost & adjust where necessary.
- Must be a Team Player and willing to do whatever it takes to make the customer happy in a safe and ethical way.
- Capable of driving quality performance.
- Ability to develop excellent customer relationships.
- High level of maturity and able to lead in taking initiatives based on company needs.
- Punctuality.
- Drive safety, accountable, professional image and attitude.
- Must be self -motivated.
- Integrity.
- Adaptable and drives change.
- Able to focus on multiple tasks and perform troubleshooting tasks.
- Shall have an outgoing, patient and highly respective personality.
- Extended travel capability.
- Punctual.
- Have all safety training valid for customers and eRail Safe.
- Being able to travel to customers anywhere in North America (Valid Passport).
- No Criminal Records.
- Communicate in English (written & spoken, French for Eastern Canada).
Nice-to-haves
- Knowledge in computer programs, RFD truck functionality, electrical and mechanical is a plus.
- Mechanical, electrical, troubleshooting knowledge preferred.
Benefits
- Travel expenses are reimbursed, including lodging, truck maintenance, daily operational supplies, and transportation costs.
- Comprehensive medical benefits.
- Dental benefits.
- 401(k) retirement plan.
- Per diem paid for eligible days spent away from home on company business.
