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Chat & Text Therapist
Job Description:
- Support callers to the LGBTQIA Call Center who call the suicide hotline
- Provide crisis phone interventions
- Recommend appropriate referrals for available services
- Answer all phone lines in a timely and professional manner
- Assess clinical situations and needs of callers
- Provide safe and effective clinical interventions
- Complete thorough, clear, and accurate clinical documentation for data collection and funder reporting
- Forward internal referrals to appropriate programs with required information
- Collaborate with internal and external clients and customers
- Monitor call-in times for clients placed on a 72-Hour Suicide Watch or Safety Follow-Up
- Work beyond the scheduled shift when crisis situations warrant or paperwork is incomplete
- Attend required meetings and training, including outside regular shift hours
- Work evening and night hours as required
- Assist the hotline clinical coordinator in training new staff
- Maintain stocked program forms and a clean, organized hotline area
- Complete required reading and projects benefiting Crisis or other departments
- Attend in-person meetings, training, agency activities, and events outside scheduled hours upon request
Requirements:
- Must be an Arizona resident
- Bachelor's Degree in Counseling, Social Work, or related field required
- Minimum of 3 years of experience in the behavioral health field
- Crisis Experience preferred
- Supervisory experience preferred
- Program Development preferred
- Excellent oral and written communication skills
- Clear and effective communication
- Strong customer service
- Strong problem-solving and analytical skills
- Ability to document detailed information
- Ability to multitask
- Ability to remain calm in crises
- Ability to work independently and cooperatively
- Ability to recognize personal limitations
- Ability to relate positively and with empathy to all persons regardless of age, race, creed, gender, or sexual orientation
- Maintain professional conduct consistent with ethical professional practice and agency policies and procedures
- Maintain a professional demeanor while working remotely from home
- Employees must be able to lift up to 25 pounds at times
Benefits:
- Generous PTO
- 10 paid holidays per year
- Medical plans (4 choices)
- Dental plans (2 choices)
- Vision plans (2 choices)
- 403(b) retirement plan
- Retirement Allowance
- Company-paid Life/AD&D and Long Term Disability
- Voluntary additional Life and Short-term Disability
- Tuition Reimbursement
- Elder Care Assistance
- Pet Insurance
- Remote work from home
- Equal employment opportunity and anti-discrimination protections
