Care Advisor - Veteran Support (Remote)

Remote

Full time

Job Description:

Sharecare is a digital healthcare company that delivers software and tech-enabled services to stakeholders across the healthcare ecosystem to help improve care quality, drive better outcomes, and lower costs. Through its data-driven AI insights, evidence-based resources, and comprehensive platform – including benefits navigation, care management, home care resources, health information management, and more – Sharecare helps people easily and efficiently manage their healthcare and improve their well-being. Across its three business channels, Sharecare enables health plan sponsors, health systems and physician practices, and leading pharmaceutical brands to drive personalized and value-based care at scale. To learn more, visit .

Job Summary:

CareLinx by Sharecare is seeking a compassionate, mission-driven Care Advisor to support our Veteran programs. In this role, you will work directly with Veterans and their families to coordinate non-medical, in-home respite and supportive care services that allow Veterans to remain safely and comfortably in their homes.

As a Care Advisor supporting Veterans Affairs programs, you will serve as a trusted liaison between Veterans, their caregivers, and VA clinical and administrative partners. You will guide Veterans and their families through the caregiver search, interview, and hire process, ensuring alignment with authorized care hours and program requirements. Once a caregiver match is made, you will provide ongoing support to promote continuity of care, satisfaction, and successful outcomes.

This role is ideal for individuals who feel called to serve those who have served. Military Veterans and family members are strongly encouraged to apply. Your lived experience, understanding of military culture, and commitment to service are deeply valued in this position. Care Advisors play a critical role in upholding the integrity of VA-funded services through accurate documentation, clear communication, and adherence to program guidelines. You must be comfortable working in a fast-paced call center environment while delivering exceptional customer service with empathy, professionalism, and respect.

Job Type:

Full-Time, Hourly

Essential Job Functions:

  • Assume responsibility for guiding members on the caregiver search journey through relationship building and exceptional communication in a call center environment.

  • Provide ongoing support after the caregiver hire to maintain the relationship with the family and caregiver and ensure overall satisfaction

  • Document accurate and complete notes of all family and caregiver interactions in CareLinx’s EHR system

  • Work collaboratively and professionally with other team members and teams within CareLinx

  • Exhibit excellent verbal and written communication skills via phone, email, and text

Specific Skills/ Attributes:

  • Effective time management skills and high attention to detail

  • Excellent verbal and written communication skills

  • Superior organization and multitasking capabilities

  • Goal-driven, problem solver

  • Professional, confident, outgoing demeanor

  • Experience working with Microsoft Office Suite

  • Ability to maintain strict confidentiality, and exercise good judgment

  • Care Advisors are expected to meet performance goals set forth per CareLinx guidelines

  • Additional job duties may be assigned on an as-needed basis

Qualifications:

  • High school diploma or equivalent, required

  • Military experience is a plus but not required

  • Some college-level coursework, preferred

  • At least one year of experience in a productivity based customer service role, or call center environment or a minimum of 2 years experience in a customer service environment.

  • Previous healthcare experience preferred

Sharecare and its subsidiaries are Equal Opportunity Employers and E-Verify users. Qualified applicants will receive consideration for employment without regard to race, color, sex, national origin, sexual orientation, gender identity, religion, age, equal pay, disability, genetic information, protected veteran status, or other status protected under applicable law.

Everyone lives better, longer. That’s the vision. We’re making strides every day by bringing together the many different elements of health for you, your family, and your community. It’s not easy connecting doctors, health plans, employers, useful tools, quality information, and more to deliver what you need when you need it. But that’s what makes Sharecare special. We’re putting the power of living your healthiest life in your hands.

Sharecare and its subsidiaries are Equal Opportunity Employers and E-Verify users. Qualified applicants will receive consideration for employment without regard to race, color, sex, national origin, sexual orientation, gender identity, religion, age, equal pay, disability, genetic information, protected veteran status, or other status protected under applicable law.

Sharecare is an Equal Opportunity Employer and doesn't discriminate on the basis of race, color, sex, national origin, sexual orientation, gender identity, religion, age, disability, genetic information, protected veteran status,or other non-merit factor.

#J-18808-Ljbffr
Back to blog

Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

Other Jobs To Apply

Principal Java Engineer, Multiple Teams

Remote Entry-Level Customer Support – No Experience Required

Data Entry Computer Job - Work from Home Part Time

Amazon Customer Service - Work From Home $16-$24/hr

No-Code Automation Specialist (Zapier/Make.com)

Senior Expert, ARM Kernel Developer

Customer Service Rep (100% Work From Home)

Permanent Job UPS Remote Jobs (Data Entry Specialist) – Full Time Job ID- 853 Job ID- 3076

GTM Innovation Account Executive

Virtual Care Veterinarian (Remote)

Remote Work From Home Customer Service- Typing

Research Associate (Remote)

Remote Entry-Level Customer Support – No Experience Required

Remote Library Assistant

Technical Support Specialist (Remote) - Entry Level, No Degree Required, 15 - 18

Remote Property Claims Adjuster

Pinterest Growth Writer Remote Data Insights

Clinical Neurologist (Remote | $200/hr)

Associate Billing Representative - National Remote

Remote | Senior NDT Inspector (Level II/III) — $70–$110/hour

Student Employment Program Manager

Remote Manager, Customer Success Engineering

Senior Web Developer – Engineer

Remote Customer Solutions Representative

REMOTE Weekend OnCall Admin NEEDED For Home Care Agency In Irvine, CA

Remote Customer Support Specialist

RN Call Center Nurse – CA Remote

Logistics Coordinator (Work From Home) - $1,800 to $3,500 WeeklyNorth Las Vegas

Director, Internal Communications

Work From Home

Remote General Education Professor

Eddie Bauer Work From Home Jobs (Customer Support) $75000/Year

Staff Software Engineer, Issuing & Card Networks (Remote)

Customer Service Representative - Insurance Services - Remote USA

Telehealth Social Worker

Healthcare Administrative Specialist (Remote | $40–$50/hr)

Entry- Level Customer Service Representative - Work from Home

Recruiter (San Francisco based) – Remote (Worldwide)

Certified Home Health Medical Coder / OASIS Auditor - Remote, Per Diem

Work At Home Data Entry - Remote - Admin Assistant

Content Strategy Lead — Oral Health & Thought Leadership

Survey Pro – Temporary Assignments with Great Pay!

Tesla Work From Home Jobs, Remote Tesla Jobs – – Job ID – 328 Job ID- 2491

Remote Medical Assistant Telehealth with Sign-On Bonus

Remote Sr. Help Desk Analyst| Grand Rapids, MI or Remote

Remote Data Entry Clerk / Specialist (Part-Time & Full-Time)

Remote Technical Recruiter — Uncapped Commission

Remote Out of Office Position / Data Entry (Hiring Immediately)

Aetna Virtual Remote Jobs - Joblagii

Call Center Agent (PT or FT - 100% Work From Home)