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Call Center Outbound Phone Sales Advisor
Tesla is looking for an onsite Call Center Outbound Phone Sales Advisor to help us fulfill our mission of accelerating the world's transition to sustainable energy while creating lifelong customers.
The core responsibility of this role is engaging with customers in a consultative approach to influence the purchase of a Tesla product and provide support throughout the complete sales and delivery process. Activities can range from responding to inbound leads, to scheduling test drives, to coordinating delivery, to responding to new needs of the business.
Candidates must be energetic, highly organized, and hard-working team players who are receptive to ongoing coaching. Qualified candidates may have a background in sales or customer service and can thrive in a fast-paced business or call center environment.
What You'll Do
- Provide the highest level of verbal and written customer service in a timely and professional manner through phone, SMS, email, and chat
- Use top tier organization and time management skills to maintain a high-volume pipeline while achieving both personal and group monthly metrics
- Assist clients in preparation for delivery post-order and maintain their enthusiasm to join the brand
- Proactively work cross functionally with field partners, delivery, finance, lease returns, and marketing teams to ensure an outstanding customer experience
- Act as the main point of contact for current Tesla owners navigating their lease end or trade-in journey to execute on all options including and beyond a new Tesla purchase
- Collaborate with fellow team members and departments to resolve complex issues and suggest improvements to better serve our customers
- Perform additional responsibilities as assigned to meet business needs
What You'll Bring
- Experience in sales or customer-facing roles
- Ability to speak persuasively and confidently and able to present technical information in a way that is clear and accessible to a wide range of audiences
- Positive and energetic with professional and excellent customer service skills with excellent listening, reading, and communication skills
- Ability to prioritize effectively and handling shifting priorities while meeting deadlines
- Ability to work evening hours, weekends, and holidays in an office environment
- Proficient with standard corporate productivity tools (Microsoft Outlook and Office, internet navigation)
- Valid US Driver’s License and/or State ID must be obtained before hire date and ability to obtain DMV Salesperson’s License required. (Tesla will provide guidance and monetary assistance in obtaining licenses. Licensing process must be initiated by the third week of employment. Failure to obtain a license by the second month of employment will result in termination
Benefits
Along with competitive pay, as a full-time Tesla employee, you are eligible for the following benefits at day 1 of hire:
- Medical plans > plan options with $0 payroll deduction
- Family-building, fertility, adoption and surrogacy benefits
- Dental (including orthodontic coverage) and vision plans, both have options with a $0 paycheck contribution
- Company Paid (Health Savings Accounts) HSA Contribution when enrolled in the High-Deductible medical plan with HSA
- Healthcare and Dependent Care Flexible Spending Accounts (FSA)
- 401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits
- Company paid Basic Life, AD&D
- Short-term and long-term disability insurance (90 day waiting period)
- Employee Assistance Program
- Sick and Vacation time (Flex time for salary positions, Accrued hours for Hourly positions), and Paid Holidays
- Back-up childcare and parenting support resources
- Voluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance
- Weight Loss and Tobacco Cessation Programs
- Tesla Babies program
- Commuter benefits
- Employee discounts and perks program
Tesla is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state or local laws.
Tesla is also committed to working with and providing reasonable accommodations to individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the interview process.
