Associate Manager, ProAssure Services (Remote)

The Associate Manager, ProAssure Services is responsible for guiding a team of ProAssure Specialists. You will play a key role in the hiring, onboarding, and training of new hires. You will collaborate to design, implement, and maintain programs which address the needs of our largest and most strategic customers using Vocera solutions. This is a player/coach role, and includes direct management of the team, responsibility for our customers’ systems administration contracts, and substituting as needed for on-site service continuity.


What you will do:


  • Mentor and lead a team of ProAssure Specialists who are responsible for the contracted, daily, on-site and remote administration of Vocera solutions for customers with this professional service engagement
  • Provide direction, growth, and continuous development for the team
  • Share findings and build close ties with multi-functional teams of technical account managers, clinical account managers, technical support, and professional services
  • Create, implement, and monitor processes to ensure practices are consistent across the team and facilitate knowledge sharing among the system administrators and customers
  • Maintain positive relationships with customer contract sponsors and ensure satisfactory delivery of services leading to measurably improved outcomes
  • Collaborate with Sales and Services teams to write, review, and deliver Statement of Works (SOWs) for prospective and renewing customers
  • Perform system administration for Vocera solutions including database maintenance, solution operationalization, training, device management, and troubleshooting
  • Provide motivation with team and customers through regular communications, conference calls, site visits and written reports to advise, track, and address concerns



What you need:


Required:

  • Bachelors in Health Informatics, Information Systems, Technology, Business, or equivalent degree
  • Minimum 6 years clinical or healthcare IT (HIT) industry experience
  • 2 years directly leading teams or demonstrated experience mentoring and/or coaching
  • US Citizenship required

Preferred:

  • Demonstrated account management or customer success experience
  • Experience working with the Department of Defense (DOD) and Veterans Affairs (VA) health systems


Posted Date: 10/21/2026 This role will be posted for a minimum of 3 days.


United States of America Pay Ranges:

  • USN: $102,600 - $171,000 USD Annual
  • US5: $107,700 - $179,600 USD Annual
  • US10: $112,900 - $188,100 USD Annual
  • US15: $118,000 - $196,600 USD Annual
  • US20: $123,100 - $205,200 USD Annual
  • US30: $133,400 - $222,300 USD Annual
View the U.S. work location and transparency guide to find the pay range for your location.
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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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