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Advanced Services Engineer-SME Post Sales United States
Job Title: Advanced Services Engineer - Subject Matter Expert (SME)
About Varonis
At Varonis, we see the world of cybersecurity from a unique perspective here, in that we focus relentlessly on securing data which is the most valuable and vulnerable asset in today's digital economy. While traditional cybersecurity solutions protect the perimeter, we protect what matters most: your data. Our platform provides a deep visibility into who is accessing data, where it resides, and how it's being used which empowers organizations to detect threats and respond in real time.
We give companies vision of who is doing what, where, and when inside their environment. We can show them where their sensitive data is stored, who has access to it and who shouldn't have access to it. We can alert on unwanted activity within minutes and stop the bad guys in their tracks. We are the secret weapon companies need to have in their arsenal.
Role Summary
The Advanced Services Engineer (ASE) Subject Matter Expert (SME) plays a critical role in helping customers unlock the full value of their Varonis investment. In this post-sales role, the ASE partners with customers to drive measurable outcomes, navigate unique or complex scenarios, and reduce risk across their AI, data, and cloud environments. A solid working knowledge of deployment is expected, but the focus is optimization, strategic guidance, and outcomes. This role requires a blend of technical expertise, adaptability and the ability to communicate effectively with both technical teams and executive stakeholders.
Key Responsibilities
- Drive measurable customer outcomes through hands-on engagement.
- Guide customers through unique or complex scenarios that fall outside standard playbooks.
- Assess customer environments and recommend changes that reduce risk across AI/agentic workloads, data platforms, and underlying cloud infrastructure.
- Translate customer requirements and Varonis actions into actionable technical solutions.
- Provide guidance on security best practices and product usage across AI/agentic environments and cloud platforms (AWS, Azure, GCP).
- Lead risk assessments, remediation, and automation engagements.
- Troubleshoot and resolve complex, escalated issues both remotely and on-site.
- Track and report on engagement progress and outcomes.
Requirements
- Deep expertise in at least one major IaaS platform (AWS, Azure, GCP), including identity and permissions management (IAM) and container services (e.g., EKS/ECS, AKS, or GKE); networking experience is a plus.
- Relevant cloud certifications preferred, such as AWS Cloud Practitioner, Associate, or Professional; equivalent Azure certifications are also welcome.
- Bachelor's degree or equivalent technical education, with 3-5 years in a customer-facing role (e.g., consulting, solutions engineering, or support engineering).
- Strong communication skills with the ability to engage both technical and executive audiences.
- Customer-first mindset with a proactive, solution-oriented approach.
- Familiarity with cloud data platforms (e.g., Databricks, Snowflake) and agentic AI workflows, MCP, LLM concepts, and prompt engineering is a plus; AI-specific skills can be developed on the job.
- Exposure to security technologies and enterprise IT environments.
Core Competencies
- Technical Expertise: Continuously develops and shares knowledge; applies technical skills to solve complex problems.
- Customer Focus: Builds strong relationships; responds promptly to customer needs; delivers high-quality service.
- Problem Solving: Analyzes issues effectively; develops and implements practical solutions.
- Communication: Communicates clearly and professionally in both written and verbal formats; adapts messaging to diverse audiences.
- Adaptability: Thrives in dynamic environments; adjusts to shifting priorities and evolving customer needs.
- Sense of Urgency: Prioritizes effectively; acts decisively to meet critical deadlines and business objectives.
#LI-Remote
We invite you to check out our Instagram Page to gain further insight into Varonis culture!
@VaronisLife
Varonis is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, and other legally protected characteristics.
