As an SCA Call Center Registered Nurse (RN), you will play a vital role in delivering high-quality, evidence-based clinical support to military members and families (Beneficiaries) worldwide. Leveraging advanced clinical decision support tools and technology, you will provide symptom assessment, health education, and triage services through phone, chat, and video channels. In this highly rewarding role, you will empower Beneficiaries to make informed healthcare decisions, access the right level of care at the right time, and navigate complex healthcare needs with confidence and compassion. Your clinical expertise will directly contribute to improved health outcomes, patient safety, and exceptional service experiences. This position is ideal for clinically skilled nurses who enjoy critical thinking, fast-paced decision-making, meaningful patient interactions, and the flexibility of delivering care in a virtual environment. Your shift will be spent interacting with incoming Beneficiary contacts via phone, chat and video. You'll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges. For all hires in the Minneapolis or Washington, D.C. area, you will be required to work in the office a minimum of four days per week. Primary Responsibilities: - Clinical Excellence - Perform comprehensive symptom assessment and triage for Beneficiaries of all ages using evidence-based clinical protocols and nursing judgment - Evaluate a broad spectrum of health concerns and determine the appropriate level of care based on established guidelines and clinical expertise - Deliver individualized health education and self-care recommendations that promote informed healthcare decisions - Recognize and appropriately escalate urgent and emergent clinical situations to ensure patient safety - Patient Assessment and Care Delivery - Provide safe, high-quality clinical services within scope of practice and in accordance with organizational policies, procedures, and clinical protocols - Conduct thorough assessments, including collection and analysis of relevant health history and presenting symptoms - Utilize critical thinking skills to identify patient needs, risks, and appropriate care recommendations - Deliver exceptional patient-centered care while maintaining efficiency and accuracy in a high-volume virtual environment - Accurately document all patient interactions, assessments, recommendations, and outcomes in accordance with regulatory and organizational standards - Quality, Compliance, and Communication - Communicate clearly, professionally, and compassionately to ensure Beneficiaries understand care recommendations and next steps - Maintain compliance with quality standards, clinical guidelines, and performance expectations - Collaborate effectively with internal teams to support continuity of care and positive patient outcomes - Demonstrate accountability for quality metrics, documentation standards, patient satisfaction, and service excellence - Support a culture of continuous learning, patient advocacy, and clinical excellence - Teamwork, Leadership, and Collaboration - Partner with leaders and teammates to achieve operational, quality, and service goals - Serve as a positive contributor to team culture through collaboration, professionalism, and shared accountability - Assist with onboarding, training, mentoring, and precepting new team members as assigned - Participate actively in team meetings, educational opportunities, quality initiatives, and process improvement activities - Embrace change and support organizational initiatives that enhance patient care and operational performance You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Required Qualifications: - Current, unrestricted Compact RN license in state of residence - Ability to obtain and maintain additional state RN licenses as required - Ability to obtain and maintain Tier 1 NAC clearance - Ability to obtain and maintain Federal Common Access Card (CAC) clearance - 3+ years of recent Registered Nurse experience in a clinical setting delivering direct patient care Preferred areas of practice include emergency room, urgent care, and primary care - Advanced computer proficiency with the ability to navigate multiple systems and monitors simultaneously while providing patient care - Demonstrated ability to assess and triage patients across the lifespan with a wide variety of presenting symptoms - Proven solid clinical judgment, critical thinking, and decision-making skills - Proven excellent verbal and written communication skills - Demonstrated ability to maintain a secure, private home office environment with reliable high-speed wired internet service - Demonstrated ability to adapt to a fast-paced, technology-driven virtual care environment Preferred Qualifications: - Experience in telehealth, nurse advice lines, call center nursing, or virtual care environments - Diverse clinical experience across multiple healthcare settings - Experience in Pediatrics, Women's Health/Obstetrics, Behavioral Health, Emergency Care, Urgent Care, or Primary Care - Experience with evidence-based triage protocols and clinical decision support systems - Experience serving military populations, government healthcare programs, or geographically diverse patient populations - Bilingual (Spanish - medical terminology) The hourly pay for this role will range from $29 - $52 per hour based on full-time employment.

What you bring

• Active RN license
• Telephonic triage and symptom assessment
• Clinical decision support tools
• Health education and care navigation
• Documentation in virtual high-volume environment