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American Airlines Job Openings, Airlines Jobs From Home Apply In USA ( Customer Assistance Repr[...]
American Airlines – Customer Assistance Representative, located in Hartford, USA. Salary is $18 per hour for 8‑hour shifts. The role requires a high school diploma or GED (or international equivalent), and at least 18 years of age. Fluent English (bilingual options) and legal authorization to work in the United States are required.
Responsibilities
- Greet customers when they enter the airport or arrive in the ticket area.
- Monitor ticket area to ensure compliance with security policies and procedures.
- Assist customers with the Self‑Service CHIOSK check‑in and luggage processing, including printing shipping passes and receipts.
- Service and maintain kiosks (loading paper, cleaning surfaces).
- Troubleshoot kiosk problems and identify source of errors.
- Communicate with the relevant personnel when technological problems require further service.
- Check hand luggage compliance with FAA/American Airlines policies (dimensions, quantity).
- Verify and compensate travel documents for international passengers using the kiosk database.
- Assist customers with the processing of turnover (credit card transaction, signature, weight check).
- Manage ticket line operations based on exit times or special assistance needs.
- Accept and activate customers’ checked luggage at the activation station.
- Move checked bags to the belt and organize large luggage as required.
- Assist customers with large articles (sports equipment, other items) ensuring policy compliance.
- Consult and redirect customers to customer service agents when appropriate.
- Execute authorization and verification of documents in kiosks.
- Participate with the physical movement of non‑outpatient customers through the terminal area.
- Help unaccompanied minors with shipping, default, or other transport procedures.
- Provide information and instructions for airport doors.
- Perform layout activities such as announcing forgotten items or retrieving blocked bags.
- Carry out additional related tasks as required by management under collective bargaining agreements.
- Adhere to government regulations (DOT, FAA, TSA) and company policies and standards.
- Wear uniforms in accordance with company policy.
- Provide quality customer service in accordance with American guidelines.
- Utilize internal systems during customer interactions.
- Facilitate reasonable accommodations for qualified persons with disabilities.
Minimum Qualifications
- High school diploma, GED, or international equivalent.
- At least 18 years old.
- Fluent speaking, reading, and writing English.
- Bilingual skills may be required for some locations.
- Valid local driving license as required.
- Completion of pre‑employment drug screening, background check, and/or fingerprinting.
- FAA criminal background check for unescorted access privileges.
- Ability to obtain security badges from the appropriate airport authority and/or US Customs, if applicable.
- Authorization to work in the United States.
Preferred Qualifications
- Working knowledge of Saber or any other passenger service system.
- Previous face‑to‑face customer service experience.
- Experience working in a fast‑paced environment.
Benefits
- Travel benefits: access to 6,800+ daily flights to 365 destinations.
- Health benefits from day one (health, dentistry, prescriptions, vision, virtual doctor visits, flexible spending accounts).
- Wellness programs and resources to support employee well‑being.
- 401(k) program with employer contributions after one year.
- Employee Assistance Program, pet insurance, discounts on hotels, cars, cruises, and more.
