[Remote] Lead Business Systems Analyst (Charlotte, NC (Hybrid) or Remote)

Note: The job is a remote job and is open to candidates in USA. Brighthouse Financial is hiring a Lead Business Systems Analyst to support Digital Experience and Enterprise Operations. The role partners with Product Owners and Agile delivery teams to analyze business processes and system impacts, shape requirements and solution design, and guide initiatives from concept through delivery.


Responsibilities

  • Lead end-to-end system analysis efforts in a cross-functional agile team, supporting the implementation of digital experiences and operations
  • Refine business processes, procedures, and metadata into actionable technology deliverables
  • Collaborate with product owners, UX designers, developers, and QA analysts to refine acceptance criteria and align with strategic business goals
  • Drive backlog refinement and support the Product Owner in maintaining a healthy product backlog
  • Serve as the subject matter expert on supported applications, process flows, and system behavior
  • Support sprint planning and daily scrums, ensuring the team understands requirements and impact
  • Support IT and Journey Leads in gathering and analyzing data for KPIs
  • Demonstrate high-level knowledge of architecture, data, and system dependencies

Skills

  • 3+ years of experience in business analysis, data analysis, Agile delivery, or related disciplines supporting technology initiatives
  • Experience partnering with business and technical stakeholders to deliver solutions and improve customer experiences
  • Strong analytical, problem-solving, and requirements gathering skills
  • Excellent facilitation skills to drive requirement discussions and present materials
  • Strong interpersonal and teamwork skills – including oral and written communication, relationship building, and collaboration
  • Self-driven ability to understand, uncover, resolve, and recommend options to solve complex issues
  • Experience with requirement management tools such as Jira
  • Knowledge of APIs, SQL, digital platforms, or software delivery practices is a plus
  • Prior experience in implementing digital experiences a plus
  • Life / Annuity insurance experience or financial services experience a plus

Benefits

  • Competitive performance-based incentives determined by company and individual results.
  • Work remotely or in the office to better thrive in all areas of life.
  • A minimum of 20 days of paid time off and 16 paid company holidays per calendar year, plus paid volunteer time and paid study time.
  • 401(k) savings plan with company match (up to 6%) and annual company nondiscretionary contribution (3%).
  • Financial counseling services.
  • Competitive medical, vision, and dental plans.
  • Tax-free health savings accounts with potential company contributions up to $1,000 per family.
  • Up to 16 weeks of paid leave for new parents.
  • Back-up dependent care.
  • Dependent care flexible spending account.
  • Up to a $25,000 lifetime maximum during your adoption, infertility, or surrogacy journey.
  • Company-paid basic life insurance and short-term disability insurance.

Company Overview

  • Brighthouse Financial offers annuities and life insurance that help protect what people have earned and ensure it lasts. It is a sub-organization of Aquarian Holdings. It was founded in 2017, and is headquartered in Charlotte, North Carolina, USA, with a workforce of 1001-5000 employees. Its website is

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