Remote Implementation Consultant, ERP, National

Description

The Implementation Consultant is responsible for delivering high quality knowledge transfer services to clients allowing them to use standard Tyler interfaces efficiently and effectively to achieve daily operations. The Consultant ensures that the transition to standard Tyler interfaces is completed according to predetermined timelines and establishes a positive baseline for the new relationship between the client site and Tyler Technologies

Responsibilities

  • Provide professional services such as consultation, interface readiness, and education to clients on Tyler interface products.
  • Design and conduct knowledge transfer sessions on site or through webinars.
  • Educate users on interface functionality, maintenance and troubleshooting.
  • May recommend options for new approaches in client work processes as appropriate to ensure efficient interface solution for the client's needs.
  • May identify and document business/technical requirement specifications for specific interface design/development, forms, reports, interfaces, process, configuration and other relevant changes.
  • Keep up to date on administrative tasks such as documenting client issues, communicating agendas, submitting trip reports, timesheets and weekly expense reports, and updating systems-related client activity.
  • May assist QA staff with product testing or modification testing as required.
  • Notify management and appropriate organization/department of issues or unplanned events that could impact the effectiveness/schedule/budget of the implementation.
  • Create both client-facing and internal documentation such as "quick tips" and "how tos".
  • Act as liaison between the client and company's technical staff including conveying technical information so that non-technical individuals can understand.
  • May participate in the annual User Conference. Facilitate user group discussion on assigned module/topic.
  • Perform other duties as assigned

Qualifications

  • Bachelor's degree, or comparable work experience, preferably in the field of accounting, payroll, or ERP Software implementation.
  • Typically a minimum of one year experience as an Associate Implementation Consultant or equivalent industry experience.
  • Strong knowledge of principles and concepts in the discipline for which the knowledge transfer will be based is desired.
  • Exceptional presentation and knowledge transfer skills.
  • Excellent interpersonal and communication skills.
  • Familiarity and ease with computer systems and Microsoft Office products (SQL, IIS, Excel).
  • Strong problem solving and analytical skills.
  • Ability to travel 25 - 50%
  • Valid driver's license

2026 Training Class

New Hire Training Dates: Dec 14, 2026 - Feb 11, 2027 (8 weeks)

  • Implementation Consultant's average base pay is typically $66,000.00.
  • Weeks 1 & 8 are in our Yarmouth, ME office (travel expenses covered). The remaining weeks of training will take place remotely. Must be able to attend and successfully complete an 8-week mandatory new hire training class as an essential job function of the implementation consultant specialist role.
  • You will be eligible to participate in the Annual Tyler Bonus & ERP Implementation Consultant incentive plan. Payout of these incentives is contingent upon meeting your performance objectives and/or business results. The Implementation Consultant incentive plan is an addition to your base pay, with the opportunity to earn up to $3,000 - $7,000/year.

ERP New Hire Tyler Days:

  • This is an HR-hosted event for new hires that provides you with a more in-depth discussion of your division and the company.
  • Your HR team, division's president, and other leaders across the company will present throughout the event — covering our history, mission, values, cultural identity, strategic vision from a divisional and Tyler-wide standpoint, and so on.
  • Product and department presentations are offered by the senior leaders of our organization. This is an opportunity to interact and network with team members from various offices.
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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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